If you decide to use contracted security guards to protect your business and people you should use the following tips to ensure that you get the quality you pay for. I will say that it may cost you more to get this quality but if you force the contracted security company to work for lower price they will deliver lower standard -security guards- in some cases, but more importantly, if they accept your low price it means they are saving money elsewhere. These security companies will have lower quality controls and increased number of safety concerns due to poor occupational health and safety systems.
Verbal communication skills:
All clients want security guards that can speak English well so their customers can understand directions and instructions clearly. Their verbal skills are also needed to resolve conflicts peacefully.
Security guards main duty is to detect security problems and safety hazards before they become a problem for your business. Most security training courses do not teach observation skills in any form. These training companies believe that people have eyes and have been using them for their entire life so they know how to observe already. That is like saying that because we have been eating food all our lives we can be food critics and know how to judge a chefs product.
Deterrence of criminal behaviour:
Every security service company and contracted client states that the most important factor for employing security guards is their ability to deter crime and they don’t want guards to arrest of use reasonable force to control unwanted behaviour. No security training teaches new guards how to deter criminal behaviour. So is it any reason why everyone automatically assumes that the new security guard can deter crime. I have found some clients still think that size is how guards deter people.
Competence in their performance of security skills:
You as the client take it for granted that the security company has actually tested or confirmed the performance ability of all their -security guards-. Most never conduct performance checks in any form, and the others that do, don’t check actual security skills- they assess the guard based on how many shifts they do for the company and whether they complain about the security company. Just because some guards have been in the industry for years doesn’t mean that they know how to provide security in your business.
5 tips for hiring a security guard:
1. Give the security guard a test in their verbal conflict handling skills be pretending to be a complaining customer. Look for their responses.
2. Give the guard a written test that consists of security questions and knowledge that a level 2/3 guard must know to get their qualification.
3. Ask the guard exactly how much experience they have in handling security in a business exactly like yours or very similar.
4. Ask for proof and request they demonstrate their experience in a work trial by explaining to you the most common security problems in your type of business.
5. Ask when the last time they had a performance assessment done on them and what type of questions did the security manager ask them. What was their performance rating?
For more info: http://www.guardingprofessionals.co.uk/
Eliza Bailey is working as the General Manager in a firm that deals with -security guarding- service. She has written a series of articles on the advantages of getting in touch with a reputed security guard.