How Technology is changing the face of the BPO Companies in US?

Technology has had a great transformative impact on almost every business and industry in the US. Over the past few years, the advancement of technology has had a lasting impact on the way business operations. Once reserved for only the largest organizations, cutting-edge technology leveled the playing field and made BPO services available to the wider industry. BPO Companies in US have traditionally been viewed by corporate as a general means for companies to improve profitability and lower down costs. However, in the modern era, there has been a remarkable transformation, where BPOs emerged as a value proposition taking the limelight.

How technology has changed the scenario of the industry?

The Business Process Outsourcing sector is now no more different. Cloud Computing, Big Data, Social Media and Mobile Technology are the current trends in making any industry improve its business process. Different industries or sectors across the US rely on outsourcing business process to keep their enterprise running smoothly. BPO industry is extremely tech-savvy; the conversion rate is significantly very high. Businesses that have a competitive edge in today's scenario are the ones that leverage on the power of technology. Here are distinct ways in which technology has changed the scenario of the industry:

• Access to Automated Systems: Every business at present expects to be technologically savvy and efficient. Growing leading-edge technology and its impact on the BPO allows a clear understanding of the operational challenges and tasks. Usage of Big Data and thus employing the analytic tools give a better business intuition of the frequency and toughness of a work, and also how effective it is addressed. This helps in the smooth function of the business operation and meets the demands of the clienteles efficiently. Queries are now quickly answered within the shorter periods of time, thus allowing businesses to save precious time. The automated systems also direct the focus towards more complex issues. Robotic process automation has also emerged as a new trend in Business process management sector offering high value creation with notable cost savings and fast time-to-value. The outsourcing service providers can dedicate their whole time in enhancing their service quality while automated systems will take the charge of the operations.

• Introduction of Cloud Computing: More and more business processes are now easily accessible and affordable to SMEs-sized businesses on an outsourced basis. Besides, more and more SMBs are taking benefit of the opportunities that presents. A major contributor behind this trend is the emergence of cloud computing over the past few years. “Cloud is playing a significant role in terms of enabling businesses to integrate and automate. Cloud computing has made the process increasingly systematised, while data retrieval & sharing has become easy and fast. Businesses even continuously stay competitive by moving data to the cloud, thus eliminating the need for unnecessary space and storage, while reducing the heavy energy consumption. Cloud computing is both cost-effective and economical in terms of infrastructural costs. Cloud computing is truly the biggest facilitator for Next Generation BPO Companies US in building industry specific solutions and, doubling the outsourcing profits.

• Power of distinct platforms to reach customers: Gone are those days, where phone calls and emails were the only medium between the business, service provider and customers. Nowadays, several effective communication channels are being used for immediate support. Mobile apps are one of the most preferred technologies playing a significant role here. Mobile applications have changed the way customers approach service providers to resolve any challenges. Social media platforms are also the best platform for communication. All these updated and advanced mediums in communication technology are rapidly embraced to facilitate fast and simple query resolutions. Business Process Outsourcing companies are using all these possible platforms to reach out to their potential or esteemed customers to connect, engage, educate and provide assistance. Other effective communication channels, such as instant messengers and video calls have also gained momentum.

• Supremacy of Big data and analytics: The Outsourcing service providers are moving forward by offering innovative and most effective business solutions through technology. Real time business intelligence is a critical line of business that can demarcate competition and enable companies to reach a desirable position. Data metrics & advanced tools to assimilate and deliver related strategies will continue to emerge, creating further ripples in the world of outsourcing. In short, they are adding a great value to the current business model and future growth.

The introduction of new mega trends in technology truly changed the landscape of BPO service providers, as they started to deliver solutions which can modernise activities. With the ever growing technological advancements, the data security and privacy have always been a primary concern for the outsourcing service providers. But technology is even them to overcome this fear also. Control over data, control over technology, control over the cloud infrastructure, control over employees, disaster recovery and management system are securing the records and making business process offshoring, one of the most secure industry when it comes to secure and manage data.