Recently, a manager of a company inquired about voice training for a 19-year-old male receptionist/telemarketer employee, saying that, “he speaks too softly, uses countless ‘ums’ and ‘uhs’, and in general sounds very insecure.” Of course, my 1st question is why anyone would hire an individual whose strengths do not lie in the qualifications necessary for a particular job; but, that’s a another story.
If your job relies on your speaking skills, whether it is over the phone, in webinars, or in sales presentations, do you not think it is in your best interest (as well as that of the company for whom you work) to speak as clearly as possible? I am not talking about accents, dialects, or twangs. I am talking about speaking distinctly no matter what your language or languages.
I don’t believe anyone need eliminate an accent or dialect. An accent is part of what makes you, you; however, there is a big difference between those who speak clearly with an accent and those who do not. If you fall into the latter group, some accent reduction is definitely in order.
then you are not being understood. Each one of these three problems results in the same thing: your message is not getting through to your listeners. And, when that happens, potential sales are no longer potential. They are ‘dead.’
You can improve your diction and your volume with voice training. It is truly amazing to hear (and see) the difference in your speech when you discover the voice that is powered by means of your chest cavity. Presently you are relying on your voice box and throat to do most of the work in producing voiced sound. The result is a voice that is probably higher in pitch and thinner in quality than your ‘real’ or chest voice. The latter, on the other hand, has resonance and depth and sounds mature.
Not only will you discover a better voice, but you will be amazed at the difference in how much more clearly you enunciate your words. If you are soft-spoken, your volume will increase automatically; or, if you mumble, you will learn how to open your mouth when you talk.
For whatever reason you are not being understood, it is in your best interest to learn to speak distinctly. It can change your life, both professionally and personally.
The Voice Lady, Nancy Daniels, offers private, corporate and group workshops in voice and presentation skills as well as Voicing It! the only video training on voice improvement. If you would like to see some a dramatic 'before' & 'after' video clips, start with Craig by visiting The Voice Lady's Voice Training Website in the center of the page. Then check out her ‘before’ & ‘after’ video clips in the menu bar.