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Articles from Susan Cullen | Selfgrowth.com
- What's Your Client's Style? - by Submitted on Aug 24, 2011 from Susan CullenWhen it comes to effective selling, one simple fact never changes: Selling is a relationship business. You already know all about your company’s products and services – and you’ve learned the fundamental aspects of the sales cycle. But have you ever asked yourself … What helps one ...
Views: 62 - Proven Methods to Enhance Learning And Productivity - by Submitted on Aug 24, 2011 from Susan CullenThis article describes how investments in many types of training programs are usually wasted, and how to implement the best available options for enhancing learner retention and increasing your organization's ROI. The Problem Do any of these challenges sound familiar to you? We spent ...
Views: 85 - Leadership: Wisdom of the Ages - by Submitted on Aug 24, 2011 from Susan CullenIf you gather 100 experienced leaders together to share with you their most important secrets for success, you probably wouldn't hear a lot of academic theory or jargon. Instead, this is a good idea of what you’d hear: Put ethics first. If you make unethical decisions for short-term gain, ...
Views: 68 - How Managers Can Help Retain their Best Employees - by Submitted on Aug 24, 2011 from Susan CullenA major problem for employers today is attracting the best talent, and then retaining key employees. Research shows that the key ingredient for retention lies within the manager’s ability to understand what employees really want. The survey results below first came out in 1946 in Foreman ...
Views: 55 - How To Conduct Effective Meetings - by Submitted on Aug 24, 2011 from Susan CullenBefore you call your next meeting, the FIRST step is to decide if it is really essential. To determine that, ask yourself the following: Is this meeting essential? Can we do without it? Can we accomplish the task without a meeting? Can it wait another week? Can we get things done with ...
Views: 70 - Why Optimists Earn So Much More - by Submitted on Aug 24, 2011 from Susan CullenIn today's tough economy, with more and more people struggling to either find a job, hang on to the one they have, or make their businesses prosper, it's important to recognize everything we can do to help us be more productive. Martin Seligman, Director of the Positive Psychology Center at the ...
Views: 71 - Benefits of Online Management Training - by Submitted on Jul 09, 2011 from Susan CullenThe importance of developing the fundamental skills of a company’s managers has never been more important. In today’s economy, when organizations are struggling to positively differentiate themselves, an organization’s managers are the key individuals who inspire the workforce to perform at ...
Views: 107 - 6 Reasons Your Employees Can't be Engaged - by Submitted on May 07, 2011 from Susan CullenIt has never been more important to build an engaged workforce who is passionate about helping your organization succeed in today's changing and challenging business climate. But there may be hidden symptoms of disengagement that can cause employees to "turnoff", just when you need them the ...
Views: 138 - 3 Critical Elements for Improving Employee Performance - by Submitted on May 07, 2011 from Susan CullenOne of the most difficult conversations a manager must ever have with an employee is coaching them when a performance problem exists. Many managers put this discussion off altogether, or handle it ineffectively. As a result, the employee never gets the coaching needed, and performance does not ...
Views: 122 - Focus on Your Most Important Activities for Better Time Management - by Submitted on Feb 13, 2011 from Susan CullenIt seems the world is moving faster and faster these days. You constantly have information streaming to you from people in the office, meetings, email, voice messages, texts. You're trying to keep on top of it all and it can sometimes feel practically impossible. So what do you do? Begin ...
Views: 149(1 vote) - How Poor Time Management Impacts Your Self Esteem - by Submitted on Feb 13, 2011 from Susan CullenWe all want to keep up. With today’s current unemployment rate, you especially want to hold onto your job. However, when so many companies are downsizing, those employees who remain are left to pick up the slack of the ones that are gone. This adds additional stress because the workload ...
Views: 179 - 5 Steps to Master Your Time - by Submitted on Feb 13, 2011 from Susan CullenLet’s face it. Information is coming at us faster than ever before. We are constantly receiving a steady flow of emails, text messages, phone calls and voice mails. The downside of communication technology is that it is making everything URGENT. It takes real discipline to determine the ...
Views: 187(1 vote) - 12 Competencies for Effective Time Management - by Submitted on Dec 20, 2010 from Susan CullenWe’re all faced with too much to do these days. But one person’s challenge may not be someone else’s. In order to really maximize the use of your time, you need to have a good understanding about what YOUR unique time management challenges are. As you review the following 12 ...
Views: 186 - Checklist for Live Virtual Training - by Submitted on Oct 26, 2010 from Susan CullenPreparing, Delivering and Reinforcing Your Live Virtual Training When conducting a live virtual training course, it is especially important to be organized during each step of the process. Below please find a checklist that may help you. Preparing Make sure all participants have been ...
Views: 347(5 votes) - Seven Steps to Make Live Virtual Training Highly Interactive - by Submitted on May 18, 2010 from Susan CullenPeople can initially be concerned that live virtual training cannot be as interactive as the traditional face-to-face approach, but this isn’t necessarily true. The key is to design your program well by constantly keeping it moving and keeping participants engaged. Some ways to do this ...
Views: 294(2 votes) - Customer Loyalty is a Relationship Business - by Submitted on Mar 02, 2010 from Susan CullenWhen it comes to maintaining loyal customers, one simple fact never changes: It's all about the relationship you have with them. They already know all about your company's products and services - and they've already become your customer. But in today's day and age, competition for that same ...
Views: 157 - Five Survival Skills Every Manager Needs In Today's Economy - by Submitted on Jan 13, 2010 from Susan CullenLet's face it: Our current economy has put more pressure than ever on our managers. Not only do they need to do more with less, they have to keep everyone motivated and engaged at the same time. Managers can feel caught in the middle between what the organization needs, and what their ...
Views: 222(1 vote) - Three Elements of Effective Performance Discussions - by Submitted on Jan 13, 2010 from Susan CullenOne of the most difficult conversations most managers ever have is when they need to meet with an employee to discuss a performance problem. Most managers either put this discussion off altogether (just hoping against hope it will go away), or so clearly mismanage the discussion that the ...
Views: 253(1 vote) - Benefits of Behavioral Interviewing - by Submitted on Jan 13, 2010 from Susan CullenHave you ever wished you had a crystal ball that would tell you BEFORE you hired a candidate if they were actually going to be a good fit? Have you ever scratched your head AFTER you made a bad hiring decision, and wished you never even hired an employee in the first place? Making sure you ...
Views: 380(1 vote) - People Literacy - by Submitted on Jun 14, 2007 from Susan CullenPeople literacy is knowing how to read and understand the behavioral style differences of others. Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That’s because what we ...
Views: 251 - Progress Reviews: Your Key To Effective Coaching - by Submitted on Mar 07, 2005 from Susan CullenOne of the most effective ways to help your staff succeed is to provide regular, consistent coaching throughout the year. A Progress Review is a specific kind of coaching discussion, tied to the employee’s Annual Objectives and Standards. It is an informal discussion in which the manager ...
Views: 175(2 votes) - Checklist For High Performing Teams - by Submitted on Feb 08, 2005 from Susan CullenWhy do some teams perform well while others struggle? How can you assess how effectively your team is working now, and identify methods for improvement? Research shows that 85% of the reasons that teams of people succeed or struggle has more to do with interpersonal issues, than technical ...
Views: 332 - People Literacy - by Submitted on Dec 14, 2004 from Susan CullenPeople literacy is knowing how to read and understand the behavioral style differences of others. Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That’s because what we think ...
Views: 740(2 votes)