The most important thing you do in business is communicate.
One of the key times to communicate with people is after you’ve met them but before they become a client. During this the time you create your relationship. You nurture them. They get to know you and hopefully, based on what and how ... Views: 17
I was at a new restaurant. They handed me a menu. I opened it and the first thing listed was dessert. I knew it was going to be a fabulous meal.
My husband laughs at me because I always look at a menu in reverse order. What desserts do they have? What, if anything, am I going to want? Is ... Views: 25
I remember a conversation I had with a colleague of mine several years ago. I told him that I was frustrated because I knew that I could help several of the people I had recently spoken to, but none of them decided to work with me.
We talked about handling objections in a sales conversation. ... Views: 67
It was Wednesday. Eric came home and told me that he stopped at Carvel on his way home from work. I immediately said, “Wednesday is sundae at Carvel.” (Every Wednesday Carvel runs a special, two sundaes for the price of one) What surprised me is what he said next. He told me that when he stopped ... Views: 77
I recently saw a documentary about Joan Rivers. Obviously, she was quite the comedienne but what surprised me was how astute a businesswoman she was.
She talked about risk.
One line that stood out was, "You need to stand out in the rain in order to get hit by lightening."
There's ... Views: 124
I was at the gym recently and one of my friends turned to me and said, "Carrie, I need you to write about change." She was finding that she was no longer satisfied with the decisions she felt she was being forced to make out of habit and to meet of other people's expectations. It got me thinking ... Views: 118
We did it! It's finally springtime, my favorite time of year!
Here in New Jersey we experience very distinct seasons and during the winter everything dies, or at least it looks like it does. Then spring comes and the earth magically comes back to life. The snow melts, the branches of the ... Views: 125
I was at a business meeting at the Four Seasons Hotel in Scottsdale, Arizona.
My friend and I went for a nice walk in the morning and then to the restaurant for breakfast.
The server came over and wished us a Happy Friday.
She was in a good mood and so were we.
We had a delicious ... Views: 130
I participated in a "painting party" with seventy business owners. Painting has never been my thing. I don’t see myself as artistic. And creating an image by drawing, painting, sketching or anything else like that makes me uncomfortable.
There were rows of tables and easels. Each seat had ... Views: 143
It drives me crazy when I speak with one of my clients who is all excited after having a great conversation with someone, who can use his or her products, but my client hasn’t asked for the business.
Here’s how the conversation goes.
My client: I just got off the phone with an amazing ... Views: 78
I filled a prescription at our local pharmacy three days ago. Today I came home to a message on the answering machine. Joe called from the South Orange Pharmacy. My first thought was there must be something wrong with our insurance card, but as I listened a smile came across my face. He called ... Views: 156
Like many of us I use Facebook to communicate with friends and clients. I use it to follow my daughter’s adventures as she travels in Europe and Israel. And yes, I use it to browse and see what people are up to. It’s amazing how much time you can spend on Facebook, isn’t it?
I went on ... Views: 96
I recently participated in a chili cook-off. chili food
There were four teams. Each team was given the same ingredients, the same utensils and access to the same serving dishes. We all heard the directions at the same time.
The clock started, we had 45 minutes to create our chili and ... Views: 151
A client emailed me…I am feeling crazy stuck in a comparison cycle today - and I have so much to do. Just wanted to share my mind-tape today in case you have any sage wisdom.
When you play the comparison game it seems that you always fall on the short end of the stick.
Everyone else’s ... Views: 238
I love to nurture and take care of people. Since I love to cook and bake one way I get to satisfy this need is to cook and feed them.
I hosted a dinner party for twenty recently.
I checked in with my guests to see if there were any dietary needs. There were two vegetarians, one person who ... Views: 181
Insanity. According to Albert Einstein it's to do the same thing over and over again and expecting different results.
According to this definition I've marketed, coached, managed email, engaged in social media, worked my plan and so much more in an insane manner.
As a business owner it's ... Views: 119
I’m not so sure the saying “a diamond’s a girl’s best friend” is true.
Go ahead and read these two stories, then let me know what you think…
Diamond Story 1: About five years ago I received a wonderful present from my mother-in-law. A pair of 18 karat gold earrings she inherited from her ... Views: 128
I was speaking with someone who doubled her multiple six-figure business over the past year.
She had amazing business coaching, kept her focus on her business and put in a lot of hard work.
The coaching and advice she got were exactly on target for her business.
I knew that increasing ... Views: 202
It seems that every time I’m on a sales call I get an objection.
Sometimes it’s a concern about the program taking too much time or costing too much. Sometimes they already have taken programs and want to do more with them before moving on or getting more. Maybe they feel that they can’t make ... Views: 137
If you're in business you've almost certainly heard "That's a lot of money. I don't know if I can afford that."
I bet you'd prefer to hear "I don't care what it costs, fix it!"
How do you help someone understand the value of what they are getting by working with you? How do you help them ... Views: 136
With all of the "100 days of gratitude" posts I see on Facebook I have to think that many people believe it feels good to acknowledge when things go well. To say thank you when people help you or are nice to you. To express when you feel appreciative of something.
So I have to wonder, why is ... Views: 159
I got a text message from one of my clients telling me that he was leaving his office to mix up the energy and get him going. It's a strategy that we had discussed recently; a strategy to get him focused and helps his creative juices flow.
I could say that being an entrepreneur is always ... Views: 193
I help facilitate a Facebook page for a group of entrepreneurs. The page is for day-to-day support. Everyone is encouraged to use the page as a place to ask questions, share celebrations and challenges.
I was monitoring the page one day and I saw a post by someone who “admitted” she had been ... Views: 128
Can you sell something that you don't own or don't have the legal right to?
No, of course not.
Yet, I see entrepreneurs try to do it every day.
Entrepreneurs sell themselves. They sell their vision, their skills, and their products.
So what's the problem? Of course they have the ... Views: 125
A client was a couple of minutes late to our call. He immediately apologized and told me he got caught up in a squeeze-in, he was getting himself a cup of coffee.
We laughed for a moment and then he got real serious. He said "You know, as I was getting the coffee I kept hearing your voice ... Views: 157
This is what I posted on Facebook.
"It's tempting to say yes to any client who offers to pay you, there are clients that quite simply are not right for you."
As the likes and comments racked up I started thinking about that simple statement. I've been on both sides of "wrong client". I've ... Views: 132
I was speaking with a client. She was excited to be co-presenting with a colleague. She said her colleague was very well connected because, she used to be a producer for a major network television show.
My client went on to share wonderful things about her co-presenter, yet had little to ... Views: 286
It’s an interesting conundrum.
We are told that we must provide amazing customer service if we want to get and hold on to customers, but it’s not always true.
Don't believe me? Think about how many hours you spend waiting for customer service for your Internet or cell phone company. There ... Views: 173
I was at a beautiful, beachside hotel in Miami, the elevator opened; a bellman with six large pieces of luggage was already inside. As I joined him, I commented that someone brought a lot with them. Then he told me, two of the suitcases were empty but they will be full when they ... Views: 205
I was at a beautiful, beachside hotel in Miami, the elevator opened; a bellman with six large pieces of luggage was already inside. As I joined him, I commented that someone brought a lot with them. Then he told me, two of the suitcases were empty but they will be full when they ... Views: 177
We had so much fun kayaking last week, we decided to go again.
It was a bit warmer, the water was clearer and there were a lot more people.
We set out on the 8-mile trip down the Delaware River. There are two islands you pass on the left as you go down the river.
We stopped at the ... Views: 195
Legitimate excuses. no excuses
What’s yours? We all have them.
A legitimate excuse is the reason you say you can’t do something.
I hear a lot of legitimate excuses. I hear them from clients during coaching calls and, boy, do I hear them during sales conversations.
Legitimate ... Views: 181
A client of mine said, “I feel like a fraud. Like what right do I have to build a business around my needs and my desires? ‘Real businesses’ don’t get to do that. What right do I have to build a business my way and ignore what everyone else is telling me to do?”
What do you think?
Does ... Views: 227
The last four coaching calls I’ve been on have focused on one topic. Self care. But wait a minute; I’m a business coach so why do I spend time with my clients talking about self-care?
Guess what? Unless you take care of yourself you cannot take care of your business.
Entrepreneurs tend ... Views: 214
My sons, Eric and Josh, graduated from middle school last week. I had a conversation with them about moving onto high school. I expected to hear "I'm looking forward to high school," "I'm nervous" and "I hope there isn't that much more homework" but, after all of the complaints I heard this past ... Views: 223
Imagine you have a toothache and are looking for a dentist.
(Stay with me here, this relates directly to your business, how you sell and especially how many prospects buy from you.)
You try one dentist. The dentist looks at your tooth and says, “You have a cavity. It must be filled. It’s ... Views: 141
According to Greg Harrelson it leads to success. In order to master something you must do it again and again and again.
He goes on to say that what differentiates real success is the willingness to stick to it, of being consistent and mastering repetitious ... Views: 231
According to the weather app it's 57 degrees and mostly cloudy. I was hoping to sit outside, get some work done and soak in some vitamin D.
I looked outside. Not a cloud in the sky and the sun was warm. Obviously the weather app was wrong.
Can you guess where I am right now? Outside on the ... Views: 252
People tell me that they want to go into business for freedom and flexibility. It’s easy to embrace the freedom but are you willing to embrace the keys you need to unlock that door?
A client of mine shared with me that when he went into business 3-years ago one of his goals was to be able to ... Views: 280
Value. What are your services really worth? What do your clients get as a result of buying your products or working with you? The price you place on your products and services is really no more than what you think you are worth.
One woman I worked with charged $90 an hour for coaching; yet ... Views: 279
We did it! It’s finally springtime, my favorite time of year!
Here in New Jersey we experience very distinct seasons and during the winter everything dies, or at least it looks like it does. Then spring comes and the earth magically comes back to life. The snow melts, the branches of the ... Views: 461
I love people watching. I love guessing what is going through their mind as I watch. There is so much to learn by studying human behavior. It’s easy to apply the lessons to my life and in turn, to my business.
I was sitting in an airport lounge. An alarm went off. I looked up. Nobody ... Views: 399
I took a picture out of the hotel window. When I look at it I see about two inches of snow, no big deal. Here’s a little more information. The picture was taken from my hotel in Atlanta, Georgia, the week of January 26th. Atlanta doesn’t see much snow. What to me looks like a dusting of ... Views: 288
Are you over complicating things?
I was at our local Whole Foods Market® for a networking meeting. I drank a cup of tea (I’m not a coffee drinker) as a small group of us talked about our businesses and exchanged ideas.
After the meeting we said our goodbyes, I grabbed my empty cup and ... Views: 580
When people talk about productivity they often talk about routines or habits.
“Professionals” tell us that it takes 21-repetitions of an action to form a habit. This means that after twenty-one repetitions of an activity, it will be engrained into your mind and body so that you do it ... Views: 506
Life as a solopreneur…in many ways the work is the easy part. You know what you’re supposed to be doing. You say that you’re working and your community understands why you’re not available. In fact there’s a certain level of “I’m doing the right thing” when you head to work.
However…one ... Views: 491
I was on a flight headed to Atlanta. I had my laptop out and was doing some work as I passed the time. I glance across the aisle at the woman seated there. She had what seemed to be a pile of dog-eared business cards and scraps of paper in front of her. It looked like she was sorting through ... Views: 307
I was sitting in my son’s high school psychology classroom on back to school night. I was listening to the teacher talk about what the kids would be learning. He asked if there were any questions. One of the parents asked, “What’s with the map?” I looked at the wall and realized the map was ... Views: 282
I couldn’t believe it. It must have been a set up. A really bad joke and I was the victim. I was facing down a freight train and I was losing. I was being humiliated. Worse still… it was a public humiliation and there was absolutely nothing I could do to stop it.
It started ... Views: 411
This is a special request article. A client of mine told me that a colleague reached out to him to do a “quick” project. He priced it on the low end, since it was for a friend and it seemed pretty straightforward. She said yes and he set his team off to work.
The result…”She’s been a ... Views: 435