It’s an interesting conundrum.
We are told that we must provide amazing customer service if we want to get and hold on to customers, but it’s not always true.
Don't believe me? Think about how many hours you spend waiting for customer service for your Internet or cell phone company. There ... Views: 5
I was at a beautiful, beachside hotel in Miami, the elevator opened; a bellman with six large pieces of luggage was already inside. As I joined him, I commented that someone brought a lot with them. Then he told me, two of the suitcases were empty but they will be full when they ... Views: 45
I was at a beautiful, beachside hotel in Miami, the elevator opened; a bellman with six large pieces of luggage was already inside. As I joined him, I commented that someone brought a lot with them. Then he told me, two of the suitcases were empty but they will be full when they ... Views: 24
We had so much fun kayaking last week, we decided to go again.
It was a bit warmer, the water was clearer and there were a lot more people.
We set out on the 8-mile trip down the Delaware River. There are two islands you pass on the left as you go down the river.
We stopped at the ... Views: 40
Legitimate excuses. no excuses
What’s yours? We all have them.
A legitimate excuse is the reason you say you can’t do something.
I hear a lot of legitimate excuses. I hear them from clients during coaching calls and, boy, do I hear them during sales conversations.
Legitimate ... Views: 18
A client of mine said, “I feel like a fraud. Like what right do I have to build a business around my needs and my desires? ‘Real businesses’ don’t get to do that. What right do I have to build a business my way and ignore what everyone else is telling me to do?”
What do you think?
Does ... Views: 48
The last four coaching calls I’ve been on have focused on one topic. Self care. But wait a minute; I’m a business coach so why do I spend time with my clients talking about self-care?
Guess what? Unless you take care of yourself you cannot take care of your business.
Entrepreneurs tend ... Views: 51
My sons, Eric and Josh, graduated from middle school last week. I had a conversation with them about moving onto high school. I expected to hear "I'm looking forward to high school," "I'm nervous" and "I hope there isn't that much more homework" but, after all of the complaints I heard this past ... Views: 31
Imagine you have a toothache and are looking for a dentist.
(Stay with me here, this relates directly to your business, how you sell and especially how many prospects buy from you.)
You try one dentist. The dentist looks at your tooth and says, “You have a cavity. It must be filled. It’s ... Views: 38
According to Greg Harrelson it leads to success. In order to master something you must do it again and again and again.
He goes on to say that what differentiates real success is the willingness to stick to it, of being consistent and mastering repetitious ... Views: 52
According to the weather app it's 57 degrees and mostly cloudy. I was hoping to sit outside, get some work done and soak in some vitamin D.
I looked outside. Not a cloud in the sky and the sun was warm. Obviously the weather app was wrong.
Can you guess where I am right now? Outside on the ... Views: 106
People tell me that they want to go into business for freedom and flexibility. It’s easy to embrace the freedom but are you willing to embrace the keys you need to unlock that door?
A client of mine shared with me that when he went into business 3-years ago one of his goals was to be able to ... Views: 129
Value. What are your services really worth? What do your clients get as a result of buying your products or working with you? The price you place on your products and services is really no more than what you think you are worth.
One woman I worked with charged $90 an hour for coaching; yet ... Views: 187
We did it! It’s finally springtime, my favorite time of year!
Here in New Jersey we experience very distinct seasons and during the winter everything dies, or at least it looks like it does. Then spring comes and the earth magically comes back to life. The snow melts, the branches of the ... Views: 269
I love people watching. I love guessing what is going through their mind as I watch. There is so much to learn by studying human behavior. It’s easy to apply the lessons to my life and in turn, to my business.
I was sitting in an airport lounge. An alarm went off. I looked up. Nobody ... Views: 238
I took a picture out of the hotel window. When I look at it I see about two inches of snow, no big deal. Here’s a little more information. The picture was taken from my hotel in Atlanta, Georgia, the week of January 26th. Atlanta doesn’t see much snow. What to me looks like a dusting of ... Views: 193
Are you over complicating things?
I was at our local Whole Foods Market® for a networking meeting. I drank a cup of tea (I’m not a coffee drinker) as a small group of us talked about our businesses and exchanged ideas.
After the meeting we said our goodbyes, I grabbed my empty cup and ... Views: 326
When people talk about productivity they often talk about routines or habits.
“Professionals” tell us that it takes 21-repetitions of an action to form a habit. This means that after twenty-one repetitions of an activity, it will be engrained into your mind and body so that you do it ... Views: 363
Life as a solopreneur…in many ways the work is the easy part. You know what you’re supposed to be doing. You say that you’re working and your community understands why you’re not available. In fact there’s a certain level of “I’m doing the right thing” when you head to work.
However…one ... Views: 331
I was on a flight headed to Atlanta. I had my laptop out and was doing some work as I passed the time. I glance across the aisle at the woman seated there. She had what seemed to be a pile of dog-eared business cards and scraps of paper in front of her. It looked like she was sorting through ... Views: 211
I was sitting in my son’s high school psychology classroom on back to school night. I was listening to the teacher talk about what the kids would be learning. He asked if there were any questions. One of the parents asked, “What’s with the map?” I looked at the wall and realized the map was ... Views: 201
I couldn’t believe it. It must have been a set up. A really bad joke and I was the victim. I was facing down a freight train and I was losing. I was being humiliated. Worse still… it was a public humiliation and there was absolutely nothing I could do to stop it.
It started ... Views: 279
This is a special request article. A client of mine told me that a colleague reached out to him to do a “quick” project. He priced it on the low end, since it was for a friend and it seemed pretty straightforward. She said yes and he set his team off to work.
The result…”She’s been a ... Views: 291
It comes up time and time again.
You know you are being taken advantage of. Then suddenly out of your mouth come the words "Sure, I can do that" or "it’s ok, don’t worry about it. I’ll take care of it."
You think you’re being nice. You may think it’s your job, so even if you’re ... Views: 184
I was astounded. I raised $1,109. Yes, that's a lot of money and that's not what astounded me. What astounded me was that out of over 8,000 participants I was the 23rd top "fundraising participant". Frankly, I find that embarrassing. Why? Because, I hardly put any effort into raising that money, ... Views: 314
The theme of last week’s conversations with my clients was…pricing. I was asked, how much should I charge? What do I do with my clients in low level programs; I know they need more, what do I do? I’m new to this, I don’t have enough experience to charge that much. And then the biggest ... Views: 253
You know you have to do them. You know that they are the foundation to a profitable business. You don’t have a choice…the dreaded sales call.
You may have lists of names of people to follow up with. People you’ve met at networking events. Someone that somebody else suggested you get in ... Views: 560
It’s officially summertime and vacation season.
Business owners often have a tough time traveling on two fronts. First, there is often a sense that they are responsible for so many things that there is no way that they can truly shut down. Then there’s the other side of the coin… the sense ... Views: 380
I got a hug from the person checking my luggage in for a flight.
My bag was 3 pounds overweight. I was given two choices. I could remove a few things or pay $75. I had a few copies of my book right on top. I pulled them out and put them on the counter. The baggage check lady looked at them ... Views: 473
Productivity is a multi-billion dollar business so it should be easy to cross things off your to-do list. For the most part the tasks that are on our lists are not difficult, yet it’s as if an invisible force stops you from implementing.
We’re full of excuses. Some of the excuses are more ... Views: 484
I read an article the other day about a teapot that J. C. Penny is selling. Apparently someone thought it looked like Hitler. J. C. Penny dealt with the matter immediately. They apologized and said that any resemblance is completely unintentional.
The article went on to discuss other ... Views: 427
Honestly my first thought was "How rude of these people to waste my time."
This past month I’ve been to four business-building events. I was a speaker at three of them. I booked over seventy-five "follow-up appointments". I had team members block the time on my calendar and send the other ... Views: 292
When something comes up four times over the course of two days I know it's serious. Entrepreneurs are lousy at taking care of themselves.
* Entrepreneurs routinely work long hours.
* Entrepreneurs often beat themselves up for not doing enough or not doing it well enough.
* Entrepreneurs ... Views: 394
I said, "Does anyone have any questions for me?"
The response, "Yes Carrie I do. Since you've been in business for over ten years will you share the top three things that you believe have led to your success?"
It was a question I didn't expect so I thought a moment ... here's the answer I ... Views: 413
At the beginning of February I committed to a new challenge at my gym... to run (or walk) a total of 144 miles over three months. It amounts to 12 miles a week. It was a big commitment for me. I already spend about four hours a week at the gym in classes that I don't want to give up. To add ... Views: 399
I've seen it happen again and again. You wake up in the morning ready to go. You've already decided, "Today's the day." It might be the day that you're going to clear off your to-do list. Maybe you'll spend the day making sales calls. Or maybe it's the day that you're finally going to ... Views: 485
I was teaching a class the other day and one of the participants said ... it's like brain hoarding.
You've got so many amazing ideas, so many cool things you want to do. So many opportunities you want to take advantage of. You don't want to let them go.
The problem... like hoarding, ... Views: 349
We've all heard that going to events and networking is very important. Meeting someone in person is generally a much faster and effective way to get to know him or her than through online methods.
There are some people who are born networkers. I'm not one of them. I didn't like networking ... Views: 307
It's like you're throwing a temper tantrum.
You know what you want to do. You know why you want to do it. You know how to do it. It's important. The growth of your business depends on it. But, no matter what you do the three-year old kid inside of you is stomping his or her feet ... Views: 353
I was speaking to a colleague who, like me, is a coach who works with other business owners. We hadn't spoken for about a year. I was happy to catch up with her. When I asked her what was going on, she told me that she was looking for a job in the corporate world. She missed the ... Views: 384
My daughter, Sammi, goes to Lehigh University (my alma mater) and just pledged a sorority.
Sorority recruitment (or rush) at college is a pretty intense experience. Sammi referred to it as a solid week for "girl flirting". At Lehigh rush happens DURING winter break. The freshmen girls go ... Views: 434
Whew...I just made a list of the categories of things we must handle regularly as business owners. Before I started to list them, I was thinking that it would fall into four or five categories. The list grew. I came up with ten areas that entrepreneurs must work on regularly. I've listed ... Views: 343
When I sat down at my computer I was instantly overwhelmed. I opened my email and it was overflowing. I knew there were messages in there that needed my attention. There were emails from current clients, prospective clients, and colleagues looking for information. There were opportunities ... Views: 446
A client of mine was frustrated. She was talking about the pace of growth in her business. She was telling me that things were shifting, that her message was getting clearer. That she was feeling more confident every day. She also shared with me that her business was still not where she ... Views: 449
I was speaking with a client earlier today who related a story to me about a river in Louisiana that was jammed full of logs. Nothing was moving in or out. Many strategies were employed to loosen the jam but nobody was able to clear it. Everyone and everything was stuck. Finally someone came ... Views: 269
Time management 101 tells us that we should figure out how long something will take us to do and block out the time to do it. Makes sense on the face of it. What bothers me with this way of thinking is that it puts the project in control of your "time budget" instead of you deciding how you ... Views: 300
Have you ever said?
• I don't have time to do it right now.
• I'm already overwhelmed; I can't add anything else to my plate.
• There aren't enough hours in a day.
• One of these days...
• Maybe tomorrow...
These are the words of your dreams waiting to be followed. Not pretty, ... Views: 612
My clients tell me of a love/hate relationship with systems. The love part comes because systems make things easier. The results are predictable, you know what you need to do and know where all the things you need to do it are. The hate part comes because there is a belief (which I disagree ... Views: 404
I went for a walk the other day and saw a squirrel gathering acorns for the upcoming winter. I was thinking about how much easier his life would be if only he could go to Target for all of his acorn needs.
I pictured the sale Target would have in order to attract the squirrels and imagined ... Views: 468
Hunger, noise, temperature, surroundings, energy level and overall health. All of these impact how well you function, your productivity and the quality of your work. It doesn't matter what your business plan or marketing strategy is, the one thing that will make or break your bottom line is ... Views: 470