Customer Service Articles
Mike McKinley is The Official SelfGrowth.com Guide to "Customer Service". You can find complete information on Mike McKinley and his products by visiting www.realmikemckinley.com.
Customer service is a series of activities designed to enhance the level of customer satisfaction. Its importance varies by product, industry and customer.
The following content relating to Customer Service has been reviewed by the editorial staff at SelfGrowth.com for quality and caliber.
All articles written by an Official SelfGrowth.com Guide are denoted by three asterisks (***) at the beginning of the title.
All articles written by an Official SelfGrowth.com Guide are denoted by three asterisks (***) at the beginning of the title.
SelfGrowth.com Recommended Articles:
Customer Service Lessons Learned - By Mike McKinley- The Upright Service of a Notary Public - by Submitted on Oct 27, 2009 from Irina PoloskovaA notary public is a public representative appointed by the Secretary of State or faculties of the court for a specific purpose of witnessing the signing of various significant documents and asks each party for a under oath of authenticity. A notary public shall exercise no power or jurisdiction ...
Views: 11You must read the article to rate it. - Multi-Step, Multi-Channel - by Submitted on Oct 27, 2009 from Kathy JiamboiWhen marketing anything in your business it is important to use a multi-step, multi-channel system. It has been reported that your advertising or offer needs to be seen at least eight times before a buying decision is made. I’m sure you can relate to this. You get something in the mail and you ...
Views: 13(3 votes)You must read the article to rate it. - Five Powerful Customer Service Secrets to Growing Your Business During Challenging Times - by Submitted on Oct 23, 2009 from Ed SykesWe are all faced with challenges during these changing economic times. How we overcome them and what leadership we provide will make the difference between success and failure. The secret weapon for being successful during this changing time is customer service. Outstanding customer service ...
Views: 9You must read the article to rate it. - What Customers Want - by Submitted on Oct 22, 2009 from Jan BolickThe results of a Business Class poll asking customers what they appreciate? A smile, good eye contact, good manners, a respectful greeting. a thank you, being called by name, quick service, going beyond expectations. All great things to give to our customers. As much as we wish for ...
Views: 12You must read the article to rate it. - Rewards for Mistakes? Are you Serius? - by Submitted on Oct 22, 2009 from Jan BolickA couple of weeks ago, I raised the question about giving rewards for making mistakes. Some people thought I had gone mad. Too much exposure perhaps, to the dog days of summer. And – remember the invitation I issued at the beginning of the month? The invitation to share your mistakes with ...
Views: 10(1 vote)You must read the article to rate it. - 23 Ways to Keep Clients for Life - by Submitted on Oct 19, 2009 from G. King23 Ways to Keep Your Customers for Life Written by Arnold Sanow, MBA, CSP (Certified Speaking Pro). Arnold Sanow, is a nationally renowned business, communications and people skills expert and author who speaks professionally. He works with his clients to provide them with the tools, techniques ...
Views: 22(3 votes)You must read the article to rate it. - Know Your Customer in a Web-Sphere 2.0 World - by Submitted on Oct 12, 2009 from Cathy Tullysmith“Know Your Customer.” It's a time-honored axiom of business that you should get to know your customer. Like any other relationship between equals, the business-customer relationship depends on a healthy flow of information back and forth. Communication has to be constantly worked at, with good ...
Views: 18You must read the article to rate it. - Disappearing Customer Service - by Submitted on Oct 02, 2009 from Stephen TanzerDisappearing Customer Service © Copyright 2009 Stephen A. Tanzer What has been your experience when you contact a company with an issue or to get product support following a sale? Do you start out with great expectations that support service will match ...
Views: 33(2 votes)You must read the article to rate it. - How to Operate a Call Center – Get More Information - by Submitted on Oct 02, 2009 from mark dividThe call center business is a growing multi-billion dollar endeavour worldwide. The term call center almost brings with it images of outsourcing and foreigners manning lots of telephones. While this is not necessarily wrong, it isn't the full story of what a call center is. They are about much more ...
Views: 27(1 vote)You must read the article to rate it. - We Want You As a Customer! - by Submitted on Oct 01, 2009 from Fred BlackHow hard is it to understand - you can't make your business grow by turning people off? Let me give you a couple of examples. I'm going to a conference this weekend. Flying out on Thursday morning. I'm going to hear and meet John Maxwell and Clebe McClary. So I bought a few new shirts and ...
Views: 30(2 votes)You must read the article to rate it. - Mediocre Attitudes And The Downfall of Greatness - by Submitted on Sep 23, 2009 from Kevin BurnsIt all started innocently enough as I was looking for casters. I had this idea for a piece of exercise equipment and decided to build a prototype but I needed casters - those swivel wheels that go under office chairs, carts, etc. I had to ask three sales clerks where to find them in the big box ...
Views: 44(3 votes)You must read the article to rate it. - Tips for Better Customer Service: 3 Ways To Get Customers To Buy From You Again And Again - by Submitted on Sep 19, 2009 from Michael LeeWant to know some effective tips for better customer service? Read this article and you’ll find out how to treat your customers to make them buy from you again and again. Customer service plays a big role in the success of your business. If you don’t know how to treat your customers right, ...
Views: 40(1 vote)You must read the article to rate it. - Want More Customers? Are There Holes in Your Bucket? - by Submitted on Sep 20, 2009 from Jan BolickIf you want more customers, you’re probably spending lots of resources on sales and marketing. That’s good. But before you do too much more of that – pay attention to what experts say – that it costs 5 to 10 times more to get a new customer than it does to keep an old one. An important ...
Views: 39(2 votes)You must read the article to rate it. - The Attitude of "Good Enough" - by Submitted on Sep 15, 2009 from Kevin BurnsIf you've been watching TV recently, you will have seen the new commercials for GM. GM is now touting their quality - something the average consumer is certainly not used to seeing GM do. It first surprised me a little that GM decided it was time to start marketing quality over price. This is not ...
Views: 49(3 votes)You must read the article to rate it. - Telephone Skills - How to avoid Irate Callers in Customer Service - by Submitted on Sep 11, 2009 from Kate TammemagiIn Customer Service, we get stressed callers from time to time. Stressed callers are Customers who have the potential to become irate. Poor Customer Service skills will actually make them become irate. The skilled, high performing Customer Service agent will defuse the situation, and will ...
Views: 37(1 vote)You must read the article to rate it. - Is the Customer Always Right? - by Submitted on Sep 07, 2009 from Pamela BrunerI'm going to make the radical suggestion that whether the customer is right is of absolutely no importance. What is important is how you handle the situation of an upset customer. This is important from both a practical and spiritual perspective: Spiritually speaking, if you can maintain ...
Views: 42You must read the article to rate it. - How Patient Needs are Met Using a 24 Hour Medical Call Center - by Submitted on Sep 07, 2009 from Nancy HardyMedical patient’s needs are critical no matter what time of day it is, or even if it is a weekend or holiday. Their questions need to be addressed immediately, and a 24 hour medical call center is capable of answering their important questions and directing their emergencies appropriately. ...
Views: 38You must read the article to rate it. - The 5 ways to make a difference in customer service - by Submitted on Sep 16, 2009 from Frank O'TooleI cannot count the amount of times I have been asked on customer service training courses by customer service agents, “how am I going to make a difference? I am just doing my job, management do not even notice”. The fact is that you do make a difference; you are the voice of the company you ...
Views: 49You must read the article to rate it. - What is a Good Customer Focussed Attitude in a Customer Service Person? - by Submitted on Sep 06, 2009 from Kate TammemagiWe often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer or, indeed, to their role. Identifying a bad attitude in someone is easy; we see it all the time. But ...
Views: 47You must read the article to rate it. - Are You Tracking Your Advertising? - by Submitted on Aug 30, 2009 from Mike RoftToo often advertising is perceived as simply getting your company's name & logo in front of the customers' eyes. Once you've put your message out there, how do you know if it brings in the customers? Tracking is one of the essential components of advertising yet, but because of its perceived ...
Views: 49(2 votes)You must read the article to rate it. - Do You Want to Know what Your Customers Think? - by Submitted on Aug 29, 2009 from Sandy PennyHave you read my article titled “Is Feedback Important” yet? If not, this article is the second in a series about asking people for feedback. It’s more about email marketing and website structure. This whole doing business on the internet is evolving so quickly that some of the niceties ...
Views: 52(2 votes)You must read the article to rate it. - Examples Of Good Customer Service: How To Make Your Customers Buy From You Again And Again - by Submitted on Aug 28, 2009 from Michael LeeThe difference between an outstanding business and a so-so business lies in good customer service. The better you treat your clients, the more your business will continue to grow. But how do you actually pamper your customers to retain them? What are the examples of good customer service? To be ...
Views: 50(2 votes)You must read the article to rate it. - Customer Service Training – Improving Skills in Call Centres - by Submitted on Aug 27, 2009 from Kate TammemagiWorking at building and improving Customer service skills and techniques is vital in any Call Centre. It is so easy for bad attitudes to creep in and these can quickly affect how the Customer Service agent performs with your Customer. It is relatively easy to run short, motivational Customer ...
Views: 61(2 votes)You must read the article to rate it. - Have Fun With Social Media Marketing - by Submitted on Aug 23, 2009 from Jacki OpfermanIt's a group of activities that goes by many names, but it's called "social" because it's all about getting to know people - and letting them get to know you and your business - in a relaxed and friendly manner. It's also known as "networking" because that is the goal: to create a network of ...
Views: 53(2 votes)You must read the article to rate it. - Take Your Business Back To School - by Submitted on Aug 23, 2009 from Jacki OpfermanIt’s August and that means parents everywhere are beginning the annual back-to-school rituals. Every parent knows (and sometimes dreads) the process. If you have school or college aged children, you’re probably dealing with it right now. Or maybe, yours are “grown and gone”, but you still ...
Views: 52(1 vote)You must read the article to rate it. - Work From Home Careers, a List of Home Based Businesses - by Submitted on Aug 18, 2009 from Iyam SevaWork at home call centers across America are always hunting for superb customer service and phone sales agents. If you can speak on the phone, you have 1 of the skills set to apply for a virtual call center job While not everyone wants to answer the phone for a living, being a virtual call center ...
Views: 66(2 votes)You must read the article to rate it. - Why Customer Focus Training is a Strategic Investment and NOT an Expense - by Submitted on Aug 13, 2009 from Ray MillerIt’s time to set the record straight. Customer Focus Training is NOT an Expense. It is a strategic investment and here’s the proof. Look, I know you have a lot to think about these days. I run a business as well. The pressures of managing your bottom line, worries about the impact of a ...
Views: 65(2 votes)You must read the article to rate it. - Tips on Creating Successful Marketing Projects for Your Clients - by Submitted on Aug 12, 2009 from Jim CochranMore than ever before, companies are hiring marketing consulting businesses with one important criterion in mind: “How can this marketing consultant help me get the most out of my marketing dollars?” With increasing pressure to maximize the return on their clients’ marketing investment, ...
Views: 61(1 vote)You must read the article to rate it. - Winning Share of Heart with your Customers: Learn Six Ways. - by Submitted on Aug 10, 2009 from Karl DumasLove comes in many forms … loyalty, adoration, appreciation, passion, trust, and sacrifice. Why do some companies earn true love from their customers while others must settle for just being liked? How do you move from indifference to interest to likability to lasting love in a business ...
Views: 68(1 vote)You must read the article to rate it. - Customer Service - Motivating the Customer Service Team - by Submitted on Aug 17, 2009 from Kate TammemagiA poorly performing Customer Service Representative isn’t just falling below par; they may be actively sending your Customers or Prospects off to the opposition. A whole Team of Customer Service Representatives who is performing badly can be a threat to your survival! And yet a Team can go off ...
Views: 72You must read the article to rate it. - Beyond Customer Service - by Submitted on Aug 03, 2009 from Mike McKinleyA sales trainer colleague of mine from South Carolina asks audiences this question: What have you done recently to astound your customers? ASTOUND. To be astonishing to our customers is not just a noble goal, it's a necessary objective for retailers who plan to thrive into the next century. ...
Views: 81(2 votes)You must read the article to rate it. - CUSTOMER SERVICE DOESN’T EQUAL ACCESSIBILITY - by Submitted on Jul 29, 2009 from Dirk ZellerFor 30 years we have been taught, as REALTORS® we must be there for our clients. I hear it all the time from Agents across North America; “I want to be there for my clients.” What does ‘be there’ mean? Does ‘be there’ mean we are available 24 hours, 7 days a week for our clients? ...
Views: 64(1 vote)You must read the article to rate it. - Customer Service - Implementing Customer Service Excellence - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what it takes to bring Customers back to our Company and it is excellent Customer Service that will make them want to buy more of our products or services. Implementing Service Excellence involves the whole organisation, from Managers to front-line Teams. This article ...
Views: 85(1 vote)You must read the article to rate it. - Online Order Taking Services - by Submitted on Jul 23, 2009 from mark dividAn online order taking services business is meant to help increase a company’s sales. This multibillion dollar business operation seems to have no end in sight. Just about any type of business that sells a product or service must take orders. In the old days people were only able to buy what they ...
Views: 77(1 vote)You must read the article to rate it. - Three Keys to Excellent Customer Service - by Submitted on Jul 21, 2009 from Dr Rick GoodmanIf you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following: 1.They Listened to ...
Views: 102(2 votes)You must read the article to rate it. - The Telephone: Your First Impression for Success - by Submitted on Jul 21, 2009 from Dr Rick GoodmanPeople form opinions and make judgments about us in the first 60 seconds of a meeting or when speaking with us on the phone. Statistics indicate that 87% of people's opinions are formed based on the tone of our voice while only 13% is based on the actual words we use. The 500 most frequent use ...
Views: 85(2 votes)You must read the article to rate it. - Customer Care is Vital to Small Businesses - by Submitted on Jul 20, 2009 from Lee EldridgeIf you've ever worked in a retail environment, you know that the most important aspect in this kind of business setting is customer service. Whether you are selling food, clothes or what-have-you, dealing with your customers in the most positive, helpful tone is what will separate your company from ...
Views: 81(1 vote)You must read the article to rate it. - Customer Service Training – How to Handle Escalated Calls - by Submitted on Jul 14, 2009 from Kate TammemagiHandling an Escalated call is one of the most challenging situations in Customer Care and is one that most people wish they would never have to deal with. However, it is important both to the Company and to the Customer that the escalated call is handled well, and that the issue is resolved. Here ...
Views: 134(2 votes)You must read the article to rate it. - Striving for Excellence: “What We Do and the People We Touch” - by Submitted on Jul 13, 2009 from Dr Rick GoodmanAs healthcare providers few people understand what we do and the people whose lives we touch including ourselves. If we are striving for excellence as providers our own personal issues become less important and something magical suddenly happens. We find out that we have the ability to change ...
Views: 114(1 vote)You must read the article to rate it. - Leadership and Keeping Your Customers - by Submitted on Jul 13, 2009 from Ray MillerJeff was desperately trying to fix it this time. He knew the risks were incredibly high. If he didn’t handle this situation correctly it would mean the loss of one of his most valuable clients. He knew that he had to resolve this issue once and for all. The problem had happened before and this ...
Views: 112(1 vote)You must read the article to rate it. - Telephone Skills – Top Telephone Tips for Professional Offices - by Submitted on Jul 30, 2009 from Kate TammemagiThe impression a telephone caller forms when they first contact your Professional Office can have a direct influence on your success. The busy secretary or receptionist can quickly adopt attitudes and habits on the telephone that are, to say the least, discouraging to your Clients. Here we offer ...
Views: 124(1 vote)You must read the article to rate it. - Astonish Your Customers with These Customer Service Tips - by Submitted on Jul 09, 2009 from Catherine FranzCustomer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill ...
Views: 123(5 votes)You must read the article to rate it. - Rewards Program and Customer Loyalty - by Submitted on Jun 24, 2009 from Navneet SinghThe word customer loyalty is employed to explain the performance of repeat consumers, in addition to those that recommend good scores, reviews, or testimonials. A few customers do an exacting company a great overhaul by offering positive word of mouth advertising regarding a creation, telling ...
Views: 126(1 vote)You must read the article to rate it. - Service Suicide: Six Reasons That Organizations Lose Customers - by Submitted on Jun 18, 2009 from Robert (Bob) LucasIn an economy in which organizations of all types and size are struggling to stay afloat, effective service is often a crucial factor in determining whether customers stay or go. The sad fact is that many owners and managers are so distracted with bottom line issues that they forget to focus time, ...
Views: 155(1 vote)You must read the article to rate it. - Wowing Your Customers in a Lackluster World - by Submitted on Jun 18, 2009 from Robert (Bob) LucasIf it seems to you that service providers have become more complacent recently and that the quality of service that they provide has dropped in many instances, you are probably right. In an era when fortunes have plummeted, people struggle to find or keep a job, families are stretched to the ...
Views: 125(2 votes)You must read the article to rate it. - Customer Service – Top Telephone Tips and Techniques - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what every organization, large or small, is aiming to achieve. We are now all highly aware that delivering an excellent experience to all of our customers will play a large part in keeping our Customers coming back. Every telephone call is an opportunity to win or to ...
Views: 181(1 vote)You must read the article to rate it. - The Name of the Game - by Submitted on Jun 09, 2009 from Judi MoreoThe Name of the Game By Judi Moreo If maintaining customer satisfaction keeps sales and profits up, then finding out what makes customers happy should be a top priority. Collecting customer feedback is a win/win situation. Your customers will know you take them seriously, and you will know what ...
Views: 115(1 vote)You must read the article to rate it. - Customer Service - Building a High Performing Team Culture - by Submitted on Jul 14, 2009 from Kate TammemagiThe power of Team Culture is extremely influential on the performance of our Customer Service Team and the quality of Service we deliver to our Customers. Team Culture is THE most important influencer. In Customer Service, our goal is that each of our Customers will receive high quality Customer ...
Views: 140(1 vote)You must read the article to rate it. - Book Review: They Have the Money - by Submitted on Jun 07, 2009 from Douglas PakThis book review is part of a series that covers the topic of Customer Service. Personal Trainers design exercise routines, provide education on physical fitness and give motivation and support to help their clients achieve better health. Mike McKinley is the Official Guide to Customer ...
Views: 114(1 vote)You must read the article to rate it. - Definition: Customer Service - by Submitted on Jun 07, 2009 from Douglas PakCustomer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the ...
Views: 238(2 votes)You must read the article to rate it.
