Bob Selden is an international management consultant who specialises in helping managers, particularly new managers, develop to their full potential.  He is the author of What To Do When You Become The Boss, an innovative book for first time managers.

Bob is also a student of behaviour.  He believes that the words and language we use not only impact our relationships with others, but also the way in which we behave.  Recent research tends to support this belief.  For example, studies at the Universities of Heidelberg, Neuchatel and Zurich (2007) show that when young male drivers hear male type words (such as “tough” and “rough”) they automatically increase their speed, whilst hearing female type words (such as “pink” and “lipstick”) leads to a reduction in their speed.

Bob survived his first new manager’s role in banking to eventually develop into a senior manager responsible for the career development of hundreds of other managers.  During this growing process, and later as an organisational development consultant, trainer and coach, he learnt what works and what doesn’t work when managing others.