Beyond "Priceless"
Conference & Workshop Series

“A book can only take you so far, we want more!”

 

The "Beyond Priceless Workshop Series" was created to bring the learning begun in the landmark book, Priceless: Turning Ordinary Products into Extraordinary Experiences to the next level. Structured in half-day, full-day or custom designed two-day formats, these sessions bring the concepts of value and experience into real life, on-the-job focus. Participants leave with a better understanding of their value offering, their customers and the individual role each plays in the creation and delivery of extraordinary experiences. Engaging, interactive and down-to-earth, these workshops are guaranteed to change your view of the consumer world around you.

Most companies are stuck in a "features and benefits" mentality that zeros in on what a product or service does. That focus needs to shift to what a product or services offers and how it impacts someone's life.  That impact comes from value delivered through exceptional experiences.

Read free short articles on value and the customer experience journey at www.dianalasalle.com.  The website also lists workshop and keynote speech topics. Reading Priceless: Turning Ordinary Products into Extraordinary Experiences will also give you an inside track on delivering customer experiences that not only impact your bottom line, but create the loyal customers you need to thrive.  

 

I'm happy to answer brieft questions about customer experience by email and if you have an exceptional customer experience you'd like to share, please do!

Diana LaSalle

diana@dianalasalle.com

912-398-0955