Kevin Stirtz ASG

Never Lose Another Customer

How to Keep Your Customers Coming Back Forever

What do your customers really want from you? The answer to that
question will help you build a more profitable business that can
survive anything. It’s the key to having more loyal customers.

Customer loyalty is fundamental to the success of your company.
Without it, expenses go up, profits go down, morale can suffer and your
company is at greater risk.

But with more customer loyalty, your company can grow faster,
experience higher profits and offer many more opportunities to your
employees.

Kevin Stirtz knows how to create more loyal customers. During his
career as a business owner and manager, he has learned the tools (and
tricks) of this trade. And now he’s going to share them with you. With
an engaging and informative session, Kevin will provide your group the
ideas, tools and motivation to keep your customers coming back. Your
people will leave with real-world action items they can put to use
right away.

Your attendees will learn:

• The #1 reason customers leave and how you can prevent it
• 3 critical factors you need to begin building customer loyalty
• The single most effective way to increase customer retention
• A proven 6 step system to increase customer loyalty
• How to get customers engaged as partners
• The most important thing you can do to keep customers coming back

Primary audience: Owners, executives, managers
Also good for: Supervisors and team leaders
Format: Keynote, breakout or workshop
Time: Keynote or breakout: 30 to 90 minutes; Workshop: 1/2 day session

How to Deliver Amazing Service

Guaranteed Tools to Help You Deliver Better Service to Every Customer Every Time

What would a 57% increase in revenue mean to your company?

That’s what happened in a recent study. In a 6 month period,
customers who received improved service spent 57% more than those who
received the same old service they had always gotten.

Another study showed 68% of customers who leave a business do so
because of how they are treated. Poor customer service drives customers
away.

Bad service can destroy a company. But great service can help your
company increase revenue, profits and boost employee morale. It can
make your company stronger no matter how bad the economy is or how much
competition you have.

Kevin Stirtz knows what great customer service is. In fact, he
defined Amazing Service. In this valuable session, Kevin will teach
your people simple yet powerful concepts and tools to help them deliver
Amazing Service to your customers. They’ll learn a unique system that
is easy to understand and implement. They’ll leave with specific tools
they can use right away.

Your attendees will learn:

• The 4 requirements of Amazing Service
• 5 things every employee must do to serve customers well
• The 3 critical factors required to provide better customer service
• How to discover what your customers really want
• A simple secret that keeps customers smiling (and coming back)
• How to be a solutions provider every time with every customer

Primary audience: Front line (customer-facing) employees
Also good for: Supervisors, team leaders and managers who coach customer-facing staff
Format: Keynote, breakout or workshop
Time: Keynote or breakout: 30 to 90 minutes; Workshop: 1/2 day session

"Always give your customer something."

-Kevin Stirtz

"Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else."

-Kevin Stirtz

"Every contact we have with a customer influences whether or not
they’ll come back. We have to be great every time or we’ll lose them."

-Kevin Stirtz

"Focus your business on what you do best. Let everyone else worry about the rest."

-Kevin Stirtz

"Get your customers involved in your business. Make them your partners and they’ll never leave you."

-Kevin Stirtz

"Know what your customers want most and what your company does best. Focus on where those two meet."

-Kevin Stirtz

"Make it easy for your customers to talk to you."

-Kevin Stirtz

"Never leave your customers wondering."

-Kevin Stirtz

"Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good."

-Kevin Stirtz

"The best ideas in the world will accomplish nothing if you leave
them on paper. Talk about them. Debate, discuss, argue. Put them into
action. Then you can change the world."

-Kevin Stirtz

"The best listener is the one who really cares about the other person."

-Kevin Stirtz

"The easiest and most powerful way to increase customer loyalty is
really very simple. Make your customers happy. Just keep ‘em smiling.
Do that every day and your business will be fine."

-Kevin Stirtz

"The first step to success in any business is to ask your customers what they want."

-Kevin Stirtz

"The secret to success in business, and in life, is to serve others. Put others first in all you do."

-Kevin Stirtz

"If your solutions ignore your customers then they’re not solutions. They’re future problems waiting to happen."

-Kevin Stirtz

I help organizations of all kinds improve the service they deliver to their customers. When that happens, their customer loyalty increases which typically means some or all of these things happen:

-More repeat customers (customer retention increases)

-More referrals (customers tell others)

-More revenue per customer (greater share of wallet or account penetration)

I do this by providing a variety of services and products:

-Books

-Audio programs

-Keynote and breakout presentations

-Training workshops and seminars

-Facilitated meetings

-Coaching and advising

-Consulting & educating

If you'd like more information on these please visit my website at: http://AmazingServiceGuy.com or call me at: 1-952-212-4681. 

I am also available for media interviews.

Website:

http://AmazingServiceGuy.com

Phone:

1-952-212-4681

Email:

http://AmazingServiceGuy.com/contact