On The Internet! Take the Self Improvement Tour
Peggy Carlaw MBA
Peggy Carlaw Quick Facts
Main Areas: Customer service and sales improvementCareer Focus: Business owner, author
Affiliation: Impact Learning Systems
Peggy Carlaw is the founder of Impact Learning Systems, a firm that helps businesses improve customer satisfaction and sales. She holds the belief that people intrinsically want to do a good job at work and her books, training programs, and consulting services are all geared toward helping employees develop the attitudes and skills to become more willing contributors. The result? Employees are more fulfilled, customers are better served, and business results improve.
Peggy lives in San Luis Obispo, California. She has an MBA from the University of California, Irvine and a B.S. from California State Polytechnic University, Pomona.
Other Programs & Highlights
Customer Service Training: http://www.impactlearning.com/Customer-Service/customer-service-training.aspx
Customer Service Training for Technical Support Representatives: http://www.impactlearning.com/Customer-Service/customer-service-training-technical-support.aspx
Customer Service Training for Field Support Representatives: http://www.impactlearning.com/Customer-Service/customer-service-training-field-service.aspx
Telephone Sales Training: http://www.impactlearning.com/Sales/sales-training.aspx
Cross-Selling & Upselling: http://www.impactlearning.com/Sales/upselling-cross-selling.aspx
E-mail Communication: http://www.impactlearning.com/Call-Center/call-center-training-email.aspx
Diagnostic Troubleshooting: http://www.impactlearning.com/Problem-Solving/problem-solving-skills.aspx
Coaching for Front-Line Supervisors: http://www.impactlearning.com/Problem-Solving/problem-solving-skills.aspx
Getting Started With Peggy Carlaw
Visit www.impactlearning.com and register for a free demo, e-mail info@impactlearning.com, or call 805-781-3283 for more information.
