Robert (Bob) Lucas B.S., M.A., M.A., CPLP

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Corporate Training and Workplace Learning Expert

Robert (Bob) Lucas Quick Facts

Main Areas: Adult learning and training, customer service, interpersonal communications, management, supervision, and leadership
Best Sellers: Customer Service Skills for Success; The Creative Training Idea Book; Creative Learning: Activities and Games That REALLY Engage People; The Big Book of Flip Charts; People Strategies for Trainers
Career Focus: Entrepreneur - Author, Speaker, HR Consultant and Trainer, and Business Owner
Affiliation: American Society for Training and Development, Association of Supervision, and Curriculum Development, International Alliance for Learning, National School Suppliers and Equipment Association, Webster University

Bob Lucas holds dual roles as President of Creative Presentation Resources --- a creative training and products company, and as a founding Managing Partner for Global Performance Strategies, LLC --- an organization specializing in performance-based training, consulting services, and life planning seminars.

With extensive experience in human resources development, management and customer service, over the past three decades in a variety of organizational environments, Bob has gained valuable insights that he shares with client organizations. This background gives him a real-world perspective on the application of theory he has studied and used for several decades. He is also certified to teach a variety of training programs from various national and international training organizations. Bob uses an interactive, experiential approach to assist organizations and individuals in developing innovative and practical strategies for improved workplace performance. Some of his areas of expertise include presentation skills, creative training and management program development, train-the-trainer, interpersonal communication, adult learning, diversity, customer service, team building, and employee and organizational development.

In addition to training and consulting, Bob is actively involved professionally and has served on a member of numerous boards of directors. He was formerly the President of the Central Florida Chapter of the American Society for Training and Development and the Chairman for Leadership Seminole in Florida. Bob gives regular presentations to various local and national groups and organizations, such as ASTD International, Bob is a sought after expert. He has been interviewed by several radio stations, writes a monthly e-newsletter on workplace issues (subscribe at www.globalperformancestrategies.com), and regularly writes articles for professional publications.

Bob also serves as an adjunct faculty member for Webster University where he teaches Human Resource Development, Diversity, Organizational Communication, and Training & Development.

Listed in the Who's Who in the World, Who's Who in America and Who's Who in the South & Southeast for a number of years, Bob is also an avid writer. He has written and contributed to twenty-eight books, including: Customer Service Skills for Success; Creative Learning: Activities and Games That REALLY Engage People; People Strategies for Trainers: 176 Tips & Techniques for Dealing with Difficult Classroom Situations; The Creative Training Idea Book: Inspired Tips & Techniques for Engaging and Effective Learning; The BIG Book of Flip Charts; How to be a Great Call Center Representative; Customer Service Skills & Concepts for Success 2nd ed; Customer Service: Building Successful Skills for the 21st Century, 3rd ed; Job Strategies for New Employees; Communicating One-to-One: Making the Most of Interpersonal Relationships; Coaching Skills: A Guide for Supervisors; Effective Interpersonal Relationships; Training Skills for Supervisors; and Customer Service: Skills and Concepts for Business. Additionally, he has been a contributing author for the Annual: Developing Human Resources series by Pfeiffer & Company since 1992 and several other compilation works by other publishers.

An advocate of lifelong learning, Bob has earned a Bachelor of Science degree in Law Enforcement from the University of Maryland, a Master of Arts degree with a focus in Human Resources Development from George Mason University in Fairfax, Virginia, and a second Master of Arts degree in Management and Leadership from Webster University in Orlando, Florida.

Contact Information: Bob Lucas P.O. Box 180487

Casselberry, Florida 32718-0487 USA

(800)308-0399/(407)695-5535

Fax: (407)695-7447

http://www.presentationresources.net

http://www.globalperformancestrategies.com

http://www.customerserviceknowledge.com

Other Programs & Highlights

As a training and performance consultant, Bob Lucas has been designing and developing custom training initiatives and facilitating strategic planning sessions for decades. Some of the topics that Bob has created programs on and taught include:

Diversity

Interpersonal Communication (e.g. verbal, non-verbal, and listening skills)

Using behavioral styles to build relationships

Customer service

Teambuilding

Adult learning and training

Creative, accelerated and brain-based learning

Presentation skills and trainer development programs

Effective Facilitation skills

Networking skills

Supervison, management, and leadership skills

Favorite Quotes & Thoughts from Robert (Bob) Lucas

Adults are just kids with big bodies; They learn behaviors as children and repeat them as adults.

Training others is a way of growing you own sphere of influence while giving of yourself.

Creativity is a state of mind. If you can dream it; You can do it!

The challenge that many people face when interacting with others is that they lack the correct interpersonal skills needed to be successful.

The body is a powerful instrument for communication.

Effective customer service is often the deciding factor in your success in a globally competitive world.

If you fail to access technology; You miss out on a key tool for success in the twenty-first century.

Flip charts are not obsolete. They are key tool in capturing and organizing thoughts in meetings and learning environments.

Getting Started With Robert (Bob) Lucas

With over twenty-eight books and hundreds of articles available, there are many resources that I have provided (many of them free) to help people be successful in workplace and training environments. My website for Creative Presentation Resources, Inc offers over 1,000 creative games, books, toys, training and educational aids to support any learning environment and creative workplaces.

Visit the following websites for information on many of these items or do an Internet search for Robert W. Lucas, Creative Presentation Resources, or Global Performance Strategies.

http://www.presentationresources.net

http://www.globalperformancestrategies.com

http://www.customerserviceknowledge.com

http://www.robertwlucas.com