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Frequently Asked Questions

General
General Questions

The SelfGrowth.com dashboard has been changed. You can now find a list of everything you can do to utilize your professional account on the left. Links to submit articles, links and events can be found. You can also find all your information in the center boxes. From how many articles you have pending to how many links you have approved. Everything you need to know is right there!

We also have a few new features. You can now follow topics, authors and experts.

You can follow a topic in two ways:

You can click on "Update Newsfeed Topics" to update quickly what topics you would like receive up to date information or remove topics you no longer need information on.

You can also go to any articles on SelfGrowth.com and find a “get updates” link on both articles

How can I get updates from a particular Expert?
You can find a link to follow an expert on their page or on an article written by the expert next to the title

If you have any questions, you can always contact us by filling out a feedback form here: http://www.selfgrowth.com/feedback.html\

Once you sign up, a e-mail is sent with a link to the free stuff page. Just in case you missed it - login to your professional account and click on this link: http://www.selfgrowth.com/free-stuff

First, be sure to add SelfGrowthMessage@selfgrowth.com to your address book/whitelist/list of approved senders in your e-mail account to ensure that our system messages will get through.

Second, if you've forgotten your password, you can reset it at any time by going here. The system will then send you link that is a one time login. You will be taken to a page to update your password. WE do not send you a new password. We send you a link to reset your password. Please update your password immediately after logging in.

If you are still unable to log in, you can e-mail us at websupport@selfgrowth.com and we'll manually reset your password but please attempt the above before contacting us.

If you've forgotten your password, you can reset it at any time by going here. The system will then send you link that is a one time login. You will be taken to a page to update your password. WE do not send you a new password. We send you a link to reset your password. Please update your password immediately after logging in.

If you are still unable to log in, you can e-mail us at websupport@selfgrowth.com and we'll manually reset your password but please attempt the above before contacting us.

Remember - A LINK IS SENT TO YOU TO CLICK AND RESET THE PASSWORD YOURSELF.

Selfgrowth does not send you a new password.

Your email is sent immediately.

Add the following e-mail addresses to your white list (these address used to send passwords and newsletters):

SelfGrowthMessage@selfgrowth.com
Webmaster@selfgrowth.com
Editors@selfgrowth.com
Editors@naturalhealthweb.com

AOL:

1. Open an email from Selfgrowth.com that is in your spam box and then click the 'This Is Not Spam' button
2. Click the Mail menu and select Address Book
3. Wait for the Address Book window to pop up, then click the 'Add' button
4. Wait for the Address Card for New Contact window to load
5. Paste “Selfgrowth.com Address” into the ‘Other E-Mail’ field
6. Make our "From" address, “Selfgrowth.com Address”, the Primary E-Mail address by checking the appropriate box
7. Click "Save"
If checking mail from AOL.com – just follow step 1 from above.

G-Mail

• Click on “Options”
• Go to “Filters”
• Click “Create a new filter”:
• Type the email address you want to whitelist in the “from” field. You can type a full address, such as “Selfgrowth.com Address”, or just “@Selfgrowth.com” if you expect to receive emails from different people with email addresses ending in Selfgrowth.com Address”:
• Click “next step”
• Check “never send to spam”:
• Click “create filter”

Yahoo!
1. If you find email from Selfgrowth.com is going to your Yahoo! bulk folder, open it and click "Not Spam"
2. Be sure that the address “Selfgrowth.com Address” is not in your "Blocked Addresses" list. If “selfgrowth.com” is on your "Blocked Addresses" list, select it and click "Remove Block"
Now to create the filter:
1. Open your mail and click on "Mail Options" in the upper right hand corner
2. Select 'Filters' (in the bottom left corner)
3. On the Filters page, click "Add"
4. Select the "From header:" rule, and add "contains" and alerts- Selfgrowth.com Address, which tells the system to put email with alerts- Selfgrowth.com Address in your inbox and not the bulk folder.
5. Click the "Choose Folder" pull down menu and select 'Inbox'
6. Pick the Add Filter button

Hotmail
1. First, if you find email from us in your Hotmail junk folder, open the email and click "Not Junk"
2. Next, check to see if the email address Selfgrowth.com Address is on your Blocked Senders list. If you find “Selfgrowth.com Address” on your Hotmail blocked senders list, select it and click on the "Remove" button.
3. Next, open your mailbox and click "Options" in the upper right hand corner
4. At the top of the page, click on the "Junk E-mail Protection" link
5. Next, click on "Safe List", which is down near the bottom
6. Copy and paste “Selfgrowth.com Address” where it says "Type an address or domain"
7. Click the "Add" button

A Professional Account offers you the ability to submit links, articles, events and an expert page promoting yourself and your business to Selfgrowth.com.

Login with your personal account and look for the tab "upgrade account." Next you should see a blue box with the words "Upgrade to Professional" - click and you will be upgraded. This is completely free.

Once you activate your Selfgrowth.com account, login and click on this link: http://www.selfgrowth.com/free-stuff
*Note - You MUST be logged in for this link to work*

This error is most likely caused by your firewall settings. If your firewall/anti-spam/anti-virus software is set at its most stringent level, and set not to accept any cookies from sites, you will get an "Access Denied" message when attempting to log in to SelfGrowth.com. If you re-adjust your settings to accept cookies, you'll be able to log in.

SelfGrowthMarketing.com is the coaching and training arm of SelfGrowth.com. It is the website where we house all of our training programs. There is a cost to be a member of this site. In order to find more information please visit: http://www.SelfGrowthMarketing.com or email questions to webmaster@selfgrowthmarketing.com.

Please call our office number at 732-617-1030.

Please e-mail Laura@selfgrowth.com asking to delete your Selfgrowth.com account at this time.

If you wish to no longer receive one our newsletters, please make sure to click on the unsubscribe link at the bottom of the e-mail. If you still receive newsletters after unsubscribing, please send an email to Sam@selfgrowth.com.

Please report this person! We have zero tolerance for this and will ban the user that spammed you.

When something that you submitted is "pending" that means that we have yet to approve or deny it yet. Please hold tight! We did not forget about you. We get a lot of submissions a day and read ever single one.

Articles Questions

1) Log in to SelfGrowth.com with your professional account by going to http://www.selfgrowth.com/user
2) If you forgot your password, go to http://www.selfgrowth.com/user/password or create an account by going to http://www.selfgrowth.com/user/register
3) After you login, Click on the yellow "Articles" tab.
4) This will bring up a page with our articles guidelines. If you accept the terms, click on "Click here" to begin.
5) Fill in all of the relevant fields. When you're finished, press "preview" to see how the article will look on our site (note: this is especially important if you are
copying and pasting from a Word document, to ensure that it will format correctly).
6) You may submit your article in up to three categories on our site -- triple the coverage it will receive!
7) We also recommend that articles are between 500-1500 words in length.
8) Press "submit" when you're finished. This sends the article to our editors. Articles are usually reviewed within 1-3 days of being submitted.

Please do not e-mail us asking where your article is. If we like your article, it will be approved. In the article section you can click on "view my articles" and check on the status. If it does not appear - it means it has either been rejected or deleted. If that is the case, we suggest taking a look over your article, revise and then resubmit.

Be sure to press the "add" button next to the topic. You can add up to three topics.

You can link your article to your expert page by clicking the "Post article directly on my Expert Page" check box when editing/submitting the article.

You can now find anything you need on our new and improved dashboard. Once you login to Selfgrowth.com, you will see under Current Information a link to Articles Approved, click. You should now see a list of your articles along with a little edit link next to the title.

Note: If you have an article on SelfGrowth.com but don't see it when you log in and go to "View My Articles," it's likely it is associated with a different email address. Fill out our feedback form at http://www.selfgrowth.com/feedback.html and send the article link.

Articles usually take 1-3 days to be approved, rejected, or completely deleted. You do get a confirmation once we receive it and once we either approve or reject it. You will not receive an e-mail if the article was not accepted. If your article was indeed deleted, there is no way for the webmaster to find out why it was. The best thing to do is resubmit after reading the guidelines. You can also send in a feedback form and state that you submitted an article that has been rejected. The webmaster will take a look at the article and give you pointers if something is indeed wrong.

The system doesn't send out a notice if your article was deleted. Thus, if it's been several days and you haven't heard anything, and the article no longer appears in your "View My Articles" queue - sorry!

Take a better look at our article submission terms here, http://www.selfgrowth.com/submit_articles. We suggest that you resubmit your article after some changes are made.

To help ensure your article gets published, SelfGrowth.com is partnering with Scribendi.com, an amazing resource for your editing needs. Scribendi.com will ensure your article meets our submission guidelines to greatly increase your chances of publication.

For more information on their services visit: http://www.scribendi.com/service/selfgrowth

Please make a note that we do not accept spam, product selling only articles or offensive articles.

Articles usually take 1-3 days to be approved, rejected, or completely deleted. You do get a confirmation once we receive it and once we either approve or reject it. You will not receive an e-mail if the article was not accepted. If your article was indeed deleted, there is no way for the webmaster to find out why it was. The best thing to do is resubmit after reading the guidelines. You can also send in a feedback form and state that you submitted an article that has been rejected. The webmaster will take a look at the article and give you pointers if something is indeed wrong.

If your article was approved:

You can find your articles by logging in. Your immediately taken to the dashboard with all your current information. The third box (current information) will show all the articles that you have approved. Click on articles approved and you will be taken to your list of articles. You can also edit or delete articles on this page.

If your article has not been approved or sent back to you to fix, it means it has been denied from being posted on the website. Take a better look at our article submission terms here, http://www.selfgrowth.com/submit_articles. We suggest that you resubmit your article after the appropriate changes are made.

Please make a note that we do not accept spam, product selling or offensive articles.

Links Questions

A reciprocal link simply means that you will place a link to SelfGrowth.com on your website, and in return, your link will receive higher placement in our links directories. To find instructions on how to create a reciprocal link, click here --> http://www.selfgrowth.com/linkinginstruction.html

Once a link has been approved, you can edit it at any time by logging in, clicking on Websites under the Current Information list. Once your website is listed click on "Edit your Entry." Note: This will only be available once the link has been approved. If your link show "not approved" status, this option won't show. You can always resubmit the link correctly again as well.

No, it doesn't. The "not approved" message is actually our system's way of indicating that your link has been submitted for approval but has yet to be reviewed.

Check the "websites" link under the relevant topic category at http://www.selfgrowth.com/topics.html. There may be multiple pages of links, so you may have to scroll through several pages to find your link.

Expert Page / Social Networking Questions

If you would like your expert page to listed under a different topic please e-mail Laura@selfgrowth.com with the link to your page and the new topic.

SelfGrowth.com provides the capability for experts in the topic areas we cover to build personal Expert Pages. You can use your Expert Page to promote yourself, your business and your philosophy about Self Improvement.

The first step in building your Expert Page is to send in a request to our editors. If approved, you will then be able to add your biography, picture, links, products, and more to your Expert Page.

1) Login with your professional Selfgrowth.com account
2) In the "Member Center" look for the tab "Create Expert Page"
3) Choose your topic and tell us why you feel you are a expert in this area
4) Once submitted, your request will be reviewed (1-2 business days)
5) Once approved (you will receive e-mail) - login with your professional account
6) The tab should now say "Edit Expert Page"
7) Add all your information/picture/links etc
8) Make sure to click "save" at the bottom of each page before moving onto another section

This is a bug we've commonly seen crop up for Mac users using the Safari browser. We would suggest downloading Firefox (www.mozilla.com). It may also occur if your anti-virus program is set at too stringent a setting.

Step 1 - Login to SelfGrowth.com - http://www.selfgrowth.com/user
Step 2 - Go to the "Edit My Expert Page" tab
Step 3 - In the first section, ("Full Name") look half-way down the page for the picture section. Press the "Browse" button to find the file on your computer, "Upload" to upload the photo, and be sure to press "Submit" when you're finished to update your page.

You can only be listed under one topic at this time. You can however submit articles and websites under multiple topics.

Don't worry - these links will appear for any other expert viewing your page (and you can see them yourself if you log out). They just won't appear when you're logged in as yourself, as you have no need to contact yourself.

No. All messages must be sent one-by-one.

This commonly happens when you cut-and-paste text from a website, into Word or a similar program, and into the expert page editor. The programs "remember" the code and try to stick it in your expert page.

The best thing to do is to open Notepad, paste the text there, and save it as a plain text file (.txt). Now, open the expert page editor. Delete everything in the field giving you a a problem (press ctrl-a to select it all, then "delete" to delete it). Then, paste in the plain text from Notepad.

A SelfGrowth.com account user sent you a message to your account. This is just a notification. DO NOT REPLY BACK TO THE E-MAIL FROM SELFGROWTH.COM.

What do you do?

- Login (automatically taken to your account information/dashboard)
- Click on "messages" on the right side

This messaging system is a great way to connect with other SelfGrowth.com members. Get to know each other!

User Points Questions

On the "Most Active Users" page, each listing can show a featured website that the user has selected, driving traffic to the site of their choice. You can choose that website by clicking the "Edit Account Info" tab and filling the url in the "Favorite Website" section.

The system resets the count every day at midnight, Eastern Standard Time, and resets the weekly count every Monday. Thus, the count is not for the past 24 hours or past 7 days instead, it's based on fixed times and dates.

Userpoints are given once a piece of content (articles, websites and events) has been published by an editor. Thus, content that is submitted but rejected (or, just content that hasn't been approved yet) will not result in user points being given.

Click on the “My Network” tab in the member center. Look for the link that says “Invite New Experts into Network.” Use our invite feature and enter the email addresses of those you'd like to invite. For each person who signs up, you'll get 20 user points.

The new user point system launched on June 28th, and only actions that are performed after June 28th, 2009 can receive user points. Therefore, if you have an expert page you built months ago or articles from years back, there's no way to get fresh user points for these items.

Newsletter / Advertising Questions

We are very particular about what we put in our popular newsletter. If you feel your article should be in one – please contact Sam@selfgrowth.com with the link to your article on Selfgrowth.com. Articles need to be between 650-1200 words with a complete biography of the author.

Please be aware that Selfgrowth.com approves everything first before it appears on our website. It may take a few days before your article, website, and or event is published. We ask that you please be patient.

If you have any other questions, concerns, or comments – please fill out a feedback form and someone will get back to you in 1-3 days. Thank you! http://www.selfgrowth.com/feedback.html

Great! Please fill out this form and someone will contacted you very shortly regarding our advertising programs: http://www.selfgrowth.com/advertisingform.html