“Working with Michael” is a VideoCD of Joseph explaining, setting up and running a full live client session from a training program Joseph delivered in Denmark (the material is all presented in (English).
In this powerful, practical and entertaining session, you'll learn to deal more effectively with anybody you meet, and become better equipped to build and maintain stronger relationships than ever before.
Invaluable book filled with useful tips, examples and scenarios for building rapport, trust, and respect on the job through better communication, listening and conflict management. Handy workbook format for individual or group training.