When leaders lack emotional intelligence, employees often feel powerless, anxious and frustrated. Functioning with unresolved emotional turbulence, their performance can be dramatically impacted. Many employees disconnect from the company's mission and their daily responsibilities when they feel disrespected or unheard.

Unfortunately, many leaders don’t understand how to best resolve emotional distress. They divert conversations away from emotionally-charged issues, suppress legitimate concerns with superficial reassurances, and blame others when they feel anxious about their own shortcomings. Too many leaders view their feelings and thoughts as separate and incongruent parts of themselves. They don’t understand emotions or the messages they signal, and are ill equipped to help their people master them.

Threatened by troublesome feelings, some leaders use food, alcohol, drugs, gambling and other addictions to avoid them. They gain temporary relief, but as soon as their defenses are down, the feelings return, and their performance is compromised.
Like any other threat, turbulent emotions are handled best when you are clear about what you are facing. When you understand your emotions, you can make better sense of emotionally charged situations, interpret your reactions, and employ them to optimize your response.

Your feelings are simply direct responses to your perception. They serve as your inner compass, signaling whether your experiences are pleasurable or painful. Sometimes they guide you with a whisper, and if you don’t heed their message, they increase their volume until you are forced to pay attention. Painful feelings alert you that your thinking or actions are not good for you, so that you can make changes in alignment with your highest calling.

Your passion indicates what has meaning or importance for you and provides the motivation that propels you to accomplish your goals. You experience your best feelings when your best self is in charge, and your most important needs are met.

So where does Optimal Thinking fit in? You have the best chance of meeting your needs when you think, feel, and give your best. Optimal Thinking is the vehicle that enables you to call forth your highest self to maximize your emotional literacy, make the most of your feelings, best meet your needs, and achieve what is most important.

By employing the Optimal Thinking road map: Accept, Understand, Optimize! you can employ disturbing emotions to produce optimal solutions.

First allow yourself to feel the emotional turmoil. Keep in mind that you are the source of all your feelings. You are always responsible for your emotional responses, so make sure your primary focus is internal. Blaming others for your feelings is a waste of your energy. People and situations only trigger what is already inside you. Observe the pain, then validate and appreciate yourself for your willingness to accept your troublesome feelings.

When you understand what you are doing to create your emotional turmoil, you can avoid unnecessary reoccurrence. By identifying the origin and purpose of the beliefs that are fueling your emotional turbulence, you can access the most constructive response. Ask questions like:

• Why do I feel this way?
• What am I not dealing with?
• What am I afraid of?
• What did I lose?
• What am I thinking or doing that is causing these feelings?
• What are these feelings trying to teach me?

When you deal with your feelings as soon as you are aware of them, you live wholly in the present moment where you can most influence your life. Of course, your perception and interpretation of current events is often colored by your past experiences. As you uncover and correct the erroneous beliefs from the past that are causing you to create turbulence in the present, you will free yourself to be fully present. You can answer these questions:

• What do I need and want above all else here?
• What are my options here?
• What’s the best way to deal with these feelings?
• What’s the most constructive action I can take to achieve what
I want?
• What can I do to create the optimal solution right now?
• What is the most constructive action I can take for myself?

Optimal Thinking leaders employ emotional undercurrents and conflicts to maximize performance. They utilize Optimal Thinking Emotional Mastery Roadmaps and align their people - mentally and emotionally - with their most important objectives.

Optimal Thinking leaders exercise supreme emotional self-reliance, by processing and best resolving feelings as they occur to optimize -- not just manage -- themselves and their results. Isn’t this what emotional intelligence is really about?

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You can obtain Emotional Mastery Wallet Cards for your team at http://www.optimalthinking.com/emotional-mastery.html. To learn more about Optimal Thinking, visit http://www.optimalthinking.com or call (310) 557-2761.

OPTIMAL THINKING® is a registered trademark of The World Academy of Personal Development Inc.

Author's Bio: 

Rosalene Glickman, Ph.D. is the creator and author of Optimal Thinking, hailed by academia and the media as “the mental software for personal and professional optimization.”

Dr. Glickman is President of The World Academy of Personal Development Inc., a Los Angeles, California training and consulting firm. Since 1980, she has provided consultation and training for individuals and organizations including Warner Bros., Johnson & Johnson, U.S. Army, National Australia Bank, Young PresidentsÌ Organization, Bristol-Myers Squibb, BP, Internal Revenue Service, California State University, Fullerton (School of Business Administration), Century 21 Real Estate, The Australian Institute of Management, Mensa, and Mary Kay Cosmetics.

Dr. Glickman has been repeatedly honored by the media as “Australia’s most successful woman.” She is the recipient of the “Woman of the Year” award for National Business Women’s Week in Hollywood.

This Optimal Thinking woman is a seasoned print and electronic media interviewee. She has been featured on Bloomberg TV, Fox News Channel (Weekend Live), CBS Weekend Magazine, New York Times, Association Management Magazine, Business Review Weekly, Australian Business Magazine, The Australian, The Age, Personal Success Magazine, Successful Selling and Managing Magazine, L.A. Weekly, Beverly Hills Today and the list goes on.

Dr. Glickman, who was born in Australia, lives in Los Angeles. She began her career as a high school science teacher, and later became Chair of the Science Department. She has earned a Ph.D. in Psychology, a Teaching diploma and a degree in Business Administration.