Call center solution comes in various types with a wide variety of features. The intelligent call center software is one of the most advanced and in-demand call center solution. It can be used to increase ROI for any sized and scaled call center that runs campaigns for customer care, lead ... Views: 254
Augmented reality technology is rapidly increasing nowadays and so is AR development service provider. It is a technology that takes a real-world environment and adds up a system-generated input into it. The augmented and real-world environment can communicate together and can be digitally ... Views: 326
Call center solution is vital in many organizations. Thus, it is important to buy the best call center software. This article shares the top 3 tips to buy the best call center solution. This guide will help you to assure that you buy the best call center software for your company or ... Views: 252
Telephonic communication is conducted in all companies. This telephonic communication can be traditional telephony solutions based on PSTN or this can be the communication solution based on SIP such as, IP PBX solution based business communication or calling campaigns in the call center with ... Views: 263
Technology is changing lives and it is not an exaggeration if we also say it is shaping lives. There are many life changing technological inventions. Along with the improvement in living standards, we also need to give emphasis on entertainment which rejuvenates our minds and life. Augmented ... Views: 349
The open source solutions have always been on the top and there are many companies that have been benefited with the open source solutions. ASTPP stands for A Smart TelePhony Platform. It is also an open source solution. It is an open source solution for the VoIP industries. As per the ... Views: 321
ASTPP is a leading open source VoIP solution. It has been in the industry for almost 16 years and more than 10,000 businesses are using this telephony solution to run their businesses in more than 90 countries.
ASTPP 4.0 is the latest version released by the official maintainer team of this ... Views: 304
For more than 16 years, ASTPP has been catering to VoIP service providers. The ASTPP 4 brought smart features as well as a unified telephony platform for its users. It can be used by any small, medium, and large scaled businesses. The ASTPP enterprise version is also launched. The ASTPP ... Views: 329
ASTPP has been in the VoIP industry for many years. It has been available as an open source VoIP billing solution from inception. ASTPP fundamentally was an Asterisk to postpaid billing software which was then transformed into a FreeSWITCH billing solution. The FreeSWITCH billing software used ... Views: 630
ASTPP has been in the VoIP industry for many years. It has been available as an open source VoIP billing solution from inception. ASTPP fundamentally was an Asterisk to postpaid billing software which was then transformed into a FreeSWITCH billing solution. The FreeSWITCH billing software used ... Views: 342
ASTPP has been in the VoIP industry for many years. It has been available as an open source VoIP billing solution from inception. ASTPP fundamentally was an Asterisk to postpaid billing software which was then transformed into a FreeSWITCH billing solution. The FreeSWITCH billing software used ... Views: 441
In modern times, VoIP technology is most commonly used in all spheres of life. Even if you are not aware of what a mobile SIP dialer app is or how it looks like, chances are you have already used one somewhere or the other.
The commonly used instant messaging apps like WhatsApp, Skype, ... Views: 341
The call center solution is one of the biggest solutions in the industry. Generally, the call center software get furnished with a wide range of features. Each feature may have some more sub features. Nowadays, the call center solution can be used by any type of business regardless of its ... Views: 278
Communication is a basic need for all organizations and the call center software is really important. The call center solution helps businesses to take care of inbound and outbound calling more efficiently. It also allows organizations to keep records of calls and provides well-formatted and ... Views: 282
Call centers heavily rely on a call center solution to keep their operations running. A majority of call centers invests a lot to get the best in the industry call center software for their call center. The latest trend in this industry is intelligent call center software and it is considered as ... Views: 378
It consists of a display panel along with buttons in order to allow its users to interact with it in a better way. A mobile SIP dialer works on the VoIP aka voice over internet protocol model and is known to provide a remarkable experience in terms of calling due to a number of features. The ... Views: 219
The intelligent call center software is a blessing in disguising for SMEs, small enterprises, and startups. It helps to improve the productivity and efficiency of a business and at the same time reduces cost as well.
The intelligent call center software allows startups to boost their sales, ... Views: 314
Wearable technology has been accepted by many brands and people, but at the same time faces some skepticism. It has significant growth over the past few years, but is expected to boom in the next few years. This growth includes advanced medical products such as smart pills and various therapies ... Views: 330
In any call center, the most important part is communication. The agents need to know the best communication etiquette. Regardless of the fact that the call center runs inbound campaigns, outbound campaigns, or blended campaigns, it is necessary that the agents are well prepared and trained to ... Views: 339
In modern times, with the increasing competition between businesses, everyone is aware of the importance of customer experience (CX) and customer service (CS) in the call center industry. However, many times there is confusion between these two terms.
So, how they both are differ from each ... Views: 330
Augmented Reality (AR) is a technology that makes computing generation enhancements layered on top of existing and natural environments to make them more effective through the ability to interact. Augmented Reality app is developed as an application and used on mobile devices, which allows you ... Views: 281
To communicate in the business world, we need advanced solutions. The solutions that can support real-time and remote communications have become a necessity. Moreover, to keep the ROI in control, the companies need to get the solution which can reduce expenses without affecting the quality and ... Views: 256
ASTPP stands for A Smart TelePhony Platform. It has been catering to different VoIP businesses by working as one of the important business solutions, namely, VoIP billing solution. In 2019, the ASTPP community took a step ahead to make it a unified business solution for VoIP business sectors. ... Views: 386
ASTPP community has launched ASTPP 4.0. The ASTPP community has claimed that this version has transformed this previously known as an open source VoIP billing solution to an open source smart telephony solution. It means it is a complete system with smart features that can be used to run SIP ... Views: 334
Business success is defined by many factors and the positive brand name of the company can be defined with even more factors. One of the most important aspects which affect the brand name positively or negatively is the way employees of the company behave and talk with the customers and anyone ... Views: 212
Call center solutions are really useful tools to all industry verticals and businesses. The intelligent call center software is helping businesses touching new heights of success. Some businesses and departments can gain way more benefits from this solution than any other company or departments. ... Views: 254
Businesses thrive to gain tools that can help them reduce expenses and improve customer satisfaction. The call center solution has been helping many business sectors in achieving these goals. With technology evolvements, the call center software also has evolved. The latest trend in the call ... Views: 324
Call center solution has been used in the industry for many years by call centers. Now, it is used in companies as well. The latest advancement in this industry is intelligent call center software. The intelligent call center solution is the most advanced type of call center solutions and it ... Views: 288
IT companies usually cater to hundreds of customers all across the world. They generally have different departments and teams in each department to take care of sales and business development, development, design, marketing, HR, Admin and support tasks. An IT company may have more teams as well ... Views: 330
Technology is changing every day. Something new is getting invented every moment and everyone is getting benefited with the technological inventions. The mobile SIP dialer app is one of the impressive and beneficial inventions of technology.
In earlier days, people used a hard post to send ... Views: 237
Call center solutions are developed to empower call centers. There are many features that benefit the call centers to streamline their operations with minimum human intervention. Furthermore, there are some features available in the call center software, which offer improvement in operations ... Views: 247
Is your small business running at peak efficiency? Pursuing practicality and economics can help. Pursuing practicality and adopting economic tools can help. Fortunately, call center software is practical and inexpensive. Industry experts recommend using intelligent call center software for ... Views: 317
Call center solution is popular in customer care centers because it comes with a wide array of features to amplify the customer care operations. Nowadays, the companies have also launched an intelligent call center software to provide additional features that can help businesses and customer ... Views: 301
Call center solutions offer variety of features to benefit call centers and organizations that use it. The intelligent call center software is a few steps ahead in terms of feature offering. It uses smart algorithms and AI- driven technologies to boost up performance and automation. Although, ... Views: 308
The call center solution comes with many features and intelligent call center software comes with even more features. If one uses its features strategically, then he/she can increase the performance, productivity, and revenues in the call center.
Call center solutions are used by many industry ... Views: 274
Call centers are in existence for many years. The call centers use different call center software solutions to run their day to day operations. The recent buzz in the market is intelligent call center software . This solution has already benefited many call centers by giving them a competitive ... Views: 320
Call center solutions have been in the industry for quite long. This solution has benefited many businesses to grow remarkably. The companies had started with basic call center software. Then, various types of this system came into the market under open source and proprietary brand names. The ... Views: 315
In an outgoing call center, time is money. All calls that an agent can make are one or more potential connections and one or more possible sales. Any phone that is not possible due to lack of time is a loss due to lost business. If so, how can you maximize the work being done in the center and ... Views: 364
VoIP industry is one of the rapidly growing industries. ASTPP is one of the leading and renowned VoIP solutions. For more than 16 years, ASTPP has been offering open source VoIP billing solutions to different companies and enterprises. As per the statistics, more than 10,000 businesses use this ... Views: 400
Softswitch solution and smart VoIP solution offer different types of call routing rules. In this article, you will learn about different call routing rules and more details about the LCR.
Meaning of Least Cost Routing (LCR)
It is the process of choosing the path which is least expensive to ... Views: 328
Communication has always been an important part of the business and that’s why it has been one of those fields that face revolutions in the industry. There are so many revolutionary changes that took place in communication industry. One of the most popular revolutions in the communication ... Views: 200
Communication is vital for business success. Thus, businesses use top technological inventions so they can take benefit of ongoing and omnichannel communication. From lead generation to lead conversation and from sales to customer relationship management, in each operation of business different ... Views: 216
ASTPP is in the industry for more than 16 years. The latest version of ASTPP is ASTPP 4. The ASTPP enterprise version has also taken market on storm due to its amazing offerings. The latest version of ASTPP is renowned as a smart telephony platform and one of the things that make it truly a ... Views: 496
The customer experience is at the top priority for all businesses. That is the reason, the need and demand of setting up an in-house call center is increased a lot in the past decade. All small, medium and large scaled businesses are buying call center solution to setup an in-house call center ... Views: 267
Call centers can run different types of campaigns such as, inbound calling campaigns, outbound calling campaigns and blended calling campaigns. For each campaign, the call center needs a call center solution that can support all required actions to make that campaign successful. Generally, the ... Views: 301
VoIP technologies have benefited many professionals and companies with innovative solutions. The PC dialer is one of the most useful VoIP solutions available for business. It is fundamentally a SIP Softphone solution which can be used on any computers and laptops. It is software that can be ... Views: 357
The world has now evolved to be a better place for everyone who aims to live a life full of facilities. The Healthcare industry, too, feels the pressure wherein they are required to provide better services to the ever-growing number of patients. This makes communication one of the most important ... Views: 253
In a call center, the call scripts help customer support representatives feel well prepared when a customer calls a brand for any query. For a company using a call center solution, it becomes necessary to provide call protocols and call guides to go a long way in reducing the stress of the ... Views: 318
The telephony business started with bulky and complex hardware and delayed communication. It passed through many transformations and finally reached the level of portable and wireless devices with an amazing range of features and functionalities, called, Smartphones. The Smartphone can be ... Views: 285
In today's world, healthcare wearable app development is a rapidly flourishing industry. The technological innovations and advancements in wearable app development in healthcare have led to an increase in the number of users. With the wearable app development in healthcare, the traditional ... Views: 351