Managing or Working with Toxic & Other Employees Who have Attitude Issues

Overview
This webinar will help you develop assertive skills to deal with even the most challenging people. Identify the differences between assertive, aggressive and non -assertive communication and learn tips to maintain assertiveness and set limits on people who invadeboundaries or communicate with disrespect.

Using effective communication is vital to getting along with others. Unfortunately, there are often no commonly understood guidelines of what is effective communication, and many people lack insight about how they really come across. This interactive presentation offers the keys to communicating where everyone wins!

Participants will learn to differentiate between hearing and listening,and learn tips to deal with difficult people. Deal with conflict to achieve a win- win situation where everyone comes out on top! Understand the reasons behind difficult behavior, and how to make sure the difficult person is not you! Learn tips to promote positivity, gratitude and kindness in the workplace