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Personal & Business Development Coach Thinking Man - Salim

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Personal & Business Development Coach Thinking Man - Salim

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Human & Business Development Expert

Personal & Business Development Coach Thinking Man - Salim Quick Facts

Main Areas: Personal & Business Development
Career Focus: Public Speaker , Counselor , Trainer , Consultant , Coach , Writer , Mentor , Motivational Expert , Auditor , Conflict Management Expert,H.R Professional ,Systems Developer , Service / Sales / Solutions Centre Consultant ,Retail Business Strategist ,Vendor Process Planner
Affiliation: MTHR Global , Passion HR , merinews.com ,Apple Inc U.S.A Imug Users,Team HR,eoffice,India Leadership Network,CXO (CEO, COO, CKO, CFO, CMO, CAO, CVO, CDO, CRO, CLO, CSO & CTO) Community group,Band of Entrepreneurs,CV Sourcing Consultants & CV Sourcers,India HR Forum,India Trainers Group,WWHR

Current Engagements :
a.Director Catalyst
b.Director Brains International
c.Executive Director{ Apple Authorised Sales,Service,Retail,Solution Experts }

International Experience
1. I have International Exposure in Saudi Arabia , United Arab Emirates { Dubai , Sharjah , Abu Dhabi } , Oman .

Multiple Profiles
2. There was exposure on various profiles from Marketing Head , Products Head , Solutions Head , Division Head , Creative Consulting , Project Management, Auditor .etc.

Industry Exposure - Different Industries
3.I had been in various Industries from Office Automation , Creative Agency , Document Solutions , Point Of Sales , Telecommunication { solutions like voice mail , call recording , call accounting etc..} , Retail Solutions { Anti Theft etc.} , Security Solutions { Time Attendance Systems , Security Cameras etc...} and Others.

Multinationalities Exposure :
4. I brushed shoulders with Multinationalities like :-
a.Whites - U.S , U.K , Australian
b.Far East - Singapore , Hong Kong , Phillipines etc.
c. Middle Easterners - Saudi , Oman , Bahrain , Dubai , Egypt , Jordan etc..
d. Indians from Different States

Domains of Specialization

1.Training expertise :

For the Corporate Internally

a.Identifies Job Families competencies (Managerial / Functional) & training needs for staff by Caring out training needs analysis and advising management on different ways by which these need can be addressed through training / development to ensure all staff are within the required competency level.

b.Manages the process of implementing Personal Development Plans (PDP) by coaching & coordinating all associated activities i (e.g. PDP sessions, meetings between LM & HR, required training recommendation) to ensure that every employee receives what he needs to develop his competencies.

c.Evaluates training effectiveness by making comparisons between employee performance before & after training by analyzing each training course out put to ensure maximum benefits.

d.Manage Training plan by preparing Annual Budget & monitor training plan implementation and coordinating with training providers (Internal / External) to ensure effectiveness of training programs.

e.Maintains training records for Employees by updating the database regularly to ensure that the data is always available when needed.

f.Ensures successful implementation for all managers in the firm by carrying out the key elements of Development system yearly plan. (e.g. Coaching, Coordinating, etc)

g.Administer the Performance Management Process by Implementing the plan & Following up with Department Heads to ensure that the information is completed within the deadlines & in line with Apple Inc. U.S.A Standards

For the Private Training Setups :

a.My exposure to the EDUCATION INDUSTRY Experience is in various facets from Training,Operations,Marketing , Product & Brand Management ,Sales , Pre-Sales Support ,Profit Centre Management,Man Management , Promotion Activities Plan to implementation.

Note : As far as my Experience and Exposure to Developing Sales Modules , Conducting Classes, Delivery Process , Course Content Development including Case Studies , Class Environment Maintainence,Audit of Quality of Trainers,Students/Corporate Batches Satisfaction,Cirriculum ,Delivery Mode-Online,Off-line,Web BAsed , CBT's etc...

My brief -

1. WINTECH COMPUTERS where I was heading around 15 branches in Bombay

with 20 employees each mean 300 employees.

1.Conducting Internal Sales/Promotion/Operation HEads/Branch

Heads/Counsellors/ TRainers through following steps -

a.Training Objective

b.If required get Trainers.

c.Training Material

d.Training Schedule

e.Training Venue & Date

f, Ascertaining Trainees - Internal Staff / FRanchisees etc...

g.Ascertaining Cirricula

h.Conducting or getting conducted

i.Feedback From the Trainees

j. Motivating Staff

k.Assessing Performance on Job

l. Sales Material Provison

m.Audit & Assesment of Overall Branches accross Mumbai Region on .

a.Delivery of Courses-Trainers Quality both Technical and Non-Tech ,

Course Content

b.,Students/Corporate Batches Satisfaction,

c.Cirriculum Based on Case Study

d.Delivery Mode-Online,Off-line,Web BAsed , CBT's etc.

Note ;- I also had received appointment for NIIT {Education & TRaining

MNC } Lagos -Nigeria as Zonal Manager-Training & but I declined the

offer as it was for Nigeria which is not safe.I am very well aware of the

Education Industry and at the same time  following ISO standards to

achieve a SYSTEM that shall generate Business by fine tuning the Business

Processess as well at the same time keeping the employees satisfied.

3.NIIT worked as BRANCH HEAD WITH FOLLOWING ROLES for the branch -

1.Conducting Internal Sales/Promotion/Operation HEads/Branch

Heads/Counsellors/ TRainers through following steps -

a.Training Objective

b.If required get Trainers.

c.Training Material

d.Training Schedule

e.Training Venue & Date

f, Ascertaining Trainees - Internal Staff / FRanchisees etc...

g.Ascertaining Cirricula

h.Conducting or getting conducted

i.Feedback From the Trainees

j. Motivating Staff

k.Assessing Performance on Job

l. Sales Material Provison

m.Audit & Assesment of Overall Branches accross Mumbai Region on .

a.Delivery of Courses-Trainers Quality both Technical and Non-Tech ,

Course Content

b.,Students/Corporate Batches Satisfaction,

*Branch Marketing / Sales / Promtion Plans

*)Looking into ISO  Compliance

*)Staff recruitment ,control training  , motivation

*)Overall Branch Audit etc..

b.Create and Conduct trainings, workshops , courses

for :

1. Personality Development
2. Language and Communication 3. Sales and Marketing 4. Management 5.Human Resources 6.Business English 7.General English 8.Operations 9.Supervisory Skills 10.Customer Sevice 11.Soft Skills 12.People Management Skills 13.Public Speaking
14.Presentation Skills

15.Coordination Skills

16.Interview Preparation

c. Conducting Counselling Sessions for all age groups

.

2.HR Expertise :

a. Manpower Planning & Recruitment

b. Performance Management & Training

c. Compensation & Benefit Management

d. Employee Engagement Programs

e. Employee Grievance Handling & Conflict Management

f. Employee Relations .

g.Assisting the H.R executives in Profiling the requirement, Screening,

Interviewing, Selection, Recruitment, Training, Motivation, Retention, Job Rotation, Job

enrichment, Monitoring, Appraisal, Exit Interviews.

h. Align HR strategy with Company’s rapid growth plans;

i. conflict resolutions;

j. Process for Placement Agencies sourcing

k.Organisation Design

l. Change Management

m.Rewards Management

3. Systems Development Expertise

I.Service Centre Management

a.Apple Inc. U.S.A’s Service Centre excellence

Parameter monitoring and controlling it with the

assistance of internal team and coordinating with the

apple team.

b. Audits for the In Service Machines on field and scrutinisation of that and devising

methods to keep check that its not being taken over by competition.

c. Customer Satisfaction Audits

II. Customer Care Systems design , development , implementation and control as follows;

a.Customer Feedback System

b.Customer Retention Methodology

c.Customer Satisfaction Survey

d. Developing methods to keep customers satisfied and increase WOM business.

III.AMC Proposals prep and documentation guidance

IV.Rental Props prep and documentation guidance

4.Service Centre Management

a.Apple Inc. U.S.A’s Service Centre excellence

Parameter monitoring and controlling it with the

assistance of internal team and coordinating with the

apple team.

b. Audits for the In Service Machines on field and scrutinisation of that and devising

methods to keep check that its not being taken over by competition.

c. Customer Satisfaction Audits

5.Retail Business Establishment

Architected the Entire Retail Business Venture from Concept , Staffing , Processes , Marketing , H.R , Vendors , Systems , Inventory choice , Business Process Control , Feedback process of customers and products movement , Display , Parent firm coordination , Footfall Generation , Branding , Operations that is the entire concept to implementation , control , feedback and growth cycle for the business keeping various business intact of Apple Authorised Reseller , Apple Authorised Service Centre , Media Solutions respectively.

6.Vendor Management Process Guidance

a. Credit limit raising discussions with vendors

b. Major Vendor payment management

c.Vendor Development Process

d. Maintaining the vendors