Freshworks develops simple sales and support software that engages and delights customers and staff alike. Freshworks CRM Consultant is the parent business behind the Freshdesk Freshworks, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer family of products.

The company's solutions offer a cost-effective alternative to cloud software that is both pricey and bloated. These solutions are already a popular in small and midsized businesses, where they work together to boost collaboration and help teams connect and interact with their customers and coworkers more effectively.