Live chat is the ultimate customer support which is there at your website 24*7 to land your customers with an ultimate experience. With live chat your customers will be able to get in touch with you whenever they find themselves in a fix.
It is also seen that this basically happens at odd hours when the client is in his comfort zone with all entangled hairs and a mug of coffee at his comfort zone. With live chat customer support you can give your business an opportunity to provide support to the client round the clock which reduces the response time and also the backlogged request thus enhancing your customers satisfaction.
Live chat just eradicates any unnecessary costs. The support hot lines demands money and especially when the customer are put on extensive holds. With live chat there is no extra cost to the customer and the agents can have a better opportunity of being treated in a more serene calm and respectful manner.
Not only the clients but live chat is loved by the business too. Your business saves too with a live chat. Installation of live chat is too simple and hazard less. It requires no complex writing or infrastructure – a simple piece of code and the correct subscription to the right package is the ultimate requirement for live chat installation.
All business already employs a receptionist, call enter staff or sales team to take the calls. You can assign them only a time slot to monitor the live chat platforms. This is a very low investment method and also increases the reach of your customers exponentially.
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Source: https://www.livechatagent.com/live-chat-is-there-247-2/