VoIP industry is big and to achieve one thing, there are many types of VoIP solutions available in the market. This makes choices difficult and even worse, this makes choices wrong sometimes. Thus, it is very important to make sure that you not only choose the right solution, but you also choose the VoIP solution which is furnished with all those features which are necessary to run your business smoothly. Today we are going to talk about the complete VoIP softswitch solution and the must have features in this type of softswitch system.
In the VoIP industry, there are various types of VoIP softswitch solutions available. In each type of VoIP softswitch solution, there are many vendors available and each vendor offers different types of features. Sometimes the VoIP service providers choose the solution which has many features, but one or two major features are missing. To save you from making as such mistake, here are the mandatory features in the complete VoIP softswitch solution.
The first thing the complete VoIP softswitch solution needs is the feature range of the class 4 softswitch solution. You have to make sure that the VoIP softswitch solution you are considering to buy has all types of call routing rules, it supports all types of codecs, carriers and protocols as well as it must support transcoding and protocol conversion features. These are the basic features which are mandatory to perform call routing for the bulk call volumes.
The second thing you must look for in the complete VoIP softswitch solution is the feature list of the class 5 softswitch solution. If your VoIP softswitch solution doesn’t have the features of the class 5 softswitch solution, then you will not be able to provide the VoIP calling services to your customers that can be companies or residential VoIP service users. All types of call controls, 3-way conferencing, IVR, voicemail support, blacklist, Whitelist, call forwarding, call transfer, conference calling, call detail reports, callback and all other types of calling experience related features are the must have features in your complete VoIP softswitch solution in addition to the class 4 softswitch features discussed earlier.
Along with the features of the class 4 switch and class 5 softswitch, you must make sure that your complete VoIP softswitch solution has an integrated VoIP billing solution. This has to be an extensive billing system which supports different types of billing such as, postpaid, prepaid, DIDs, calling cards, etc. Even if you are not providing all types of billing models to your customers, it is good to have those in your complete VoIP softswitch solution as part of the future expansion and growth strategy.
The complete VoIP softswitch solution has to provide the remote access support. It means making sure to get a web based solution which can be accessed from anywhere as and when needed to make operations smooth. Moreover, it saves money over maintenance of hardware or software otherwise needed.
These are the top features which make a VoIP softswitch solution the complete VoIP softswitch solution. Thus, make sure to explore the feature list of the VoIP softswitch solution that you are considering to buy and assure it has all these features so you can run and grow your business smoothly.
Author works in a VoIP company which offers ready to use VoIP softswitch and class 4 softswitch solution which are provisioned with all standard features.