The Interactive Voice Response (IVR) system helps businesses to improve the delivery of customer service, allowing them to connect with local agents and to take advantage of self-service options.
The firms are able to choose from two broad categories of IVR systems-IVR on-site and Hosted IVR. The IVR on-site allows companies to set up IT systems on-site and to employ specialists to handle it further.
In order to meet changing business needs and emerging trends, IT professionals need time and work on the IVR system on site. Cloud-hosted IVR requires companies to construct and maintain IT infrastructure in the CCI, unlike on-site IVR.
A centralized structure operated and controlled by the cloud telephony service provides the automated telephony system.
An enterprise can use hosted IVRs for a number of purposes, including replacement of receptionists by virtual receptionists, market research, input from clients, product/services marketing and the gathering of simple information from callers.
Many companies are using cloud-based Hosted IVR solutions to enhance the production of call center operators and the overall experience of their customers. But matching the features of the IVR system hosted to the exact needs of the business communication is always important for the client.
• Predefined Interactive Options
• Call Routing
• Call Recording
• Call Analytics
• Welcome Messages
• Music on Hold
• Intuitive Dashboard
• Email Notifications
• CRM Integration
• Extensible Phone Menu
• Omni-Channel Customer Experience
The Hosted IVR solutions enable businesses to replace human receptionists with virtual or automated receptionists. Each time a customer calls the business; he/she can avail of relevant information or solve simple problems using a set of predefined interactive options.
The interactive options enable businesses to deliver customer service by replacing live agents with auto-receptionists. The auto-receptionists further have the capability to route the call to the right agent or department.
How to set up a Cloud IVR in minutes
One of the most common CloudConnect use cases is interactive voice response (IVR) systems. To those without start, the user is prompted to enter keyboard messages in a sequence of recorded messages on a voice call. Where the user is prompted for keypad inputs. You know, “press 1 to speak to customer service”.
This technology enables surveys of telephones, automated call routing, automated receivers and Robo polls (recorded telephone surveys).
We'll show you in less than 2 minutes, instead of telling you just how easy it's to build an IVR with CloudConnect platform. If you work, the same drag and drop mechanism that you used to create can be used to make real-time changes.
Why Your IVR Needs to Evolve
Many companies have built communications systems based on rigid hardware that required long updates, weeks or months to implement the changes. Such programs have been unable to experiment, test A / B, or improve continuously. Throughout time, they could not change because they were not designed to maintain the standard of service requested by today's customers.
Free Cloud Telephony Services for Your Startup
CloudConnect Communications launches a big bang as CloudConnect UC Services introduces its new Cloud-based Voice Communication System for Cloud Telephony For Startup to register for the same. Start-ups can use their Hosted IVR (interactive voice response) cloud telephony service without charge in a limited plan for 15 days. Without the need for human intervention, IVR Solutions allow automatic detection, segmentation, and routing of calls to the right department. Callers can communicate with the right agents in no time by means of clear messages and directions, reducing costs of call centers, eliminating mistakes and maximizing contact quality. For those interested in just a few steps, this offer may be used online immediately.
It can be offered for 15 days and for users interested in the full range of these cloud telephony services is not an obligatory free trial.
Hii I am Rahul, Working in a Telecom Click To Call Industry and I love to write about the Telecommunications and thier Services