Cloud Telephony - Your Business Strategy in COVID-19 Recovery.

A lot has occurred globally, and such events have changed the rule for all companies since the inception of the coronavirus pandemic. To put it simply, companies are slow, but constantly moving from a rebooting of their corporate strategy to the regeneration of themselves in the 'novel economy.' Working and working herself have been reset, an environment has been reset and employer/employee relationships have been re-established.

The reality - Your plan should have been washed from the pandemic. This is how it feels, right? So now will be the time to use the lessons learned during these months to restart your business strategy and develop resilience so that you retain "the new normal." We will continue to integrate the lessons learned as part of our post-pandemic preparation process as we revisit our path from our first response to COVID-19 until today.

More than 100 years have passed since Alexander Graham Bell first invented the telephone. Cloud computing technology sets the tone for our way of communicating in today's digital world. Unified CommunicationsUnified Communications (UC) has now brought different cloud collaboration and communication tools together in the workplace for holistic and intelligent working practices.

Cloud telephony, also called cloud voice, is at the heart of increasing UC strategies. Digital telephony involves providing cloud-based voice communication applications rather than physical hardware like conventional PBX Systems. This means that, in a cloud-oriented way, cloud telephony – like all other Cloud-Based Service – not only will connect with other software or platforms.

Cloud telephony has emerged as an important facilitator for both established companies and start-ups of emerging market trends. It can be considered as a kind of magic solution which crosses service and dimension.
Cloud telephony can be a real advantage for any organization, regardless of the niche. Here are several ways to use this technology.

1.Smooth Customer Support

Our customers form an important part of any company, but customer calls from many locations can be challenging – they need your managers to fix numerous problems, overtime, missed calls will still be kept and, worst of all, your managers may need to be stuck in their positions. The ability to receive multiple calls in parallel, record calls to analyze problems, track times and route calls, makes cloud telephony infinitely easy.

2.Cost-Effective

Compared to the traditional on-site PBX system, using a Cloud Telephony Solution for your small business is much cheaper. Traditional PBX systems at the premises are costly because they require costly hardware to operate.
Unlike cloud telephony, the host company owns and manages all the equipment and saves substantial capital.
Another advantage is that you don't have to employ an IT manager to handle your contact system constantly, saving you extra monthly costs.

3.Supports Remote Working

Cloud telephony supports today's flexible and remote culture of work and enables employees to make calls from mobile devices themselves. Today, several businesses operate from several locations and it easy to allow employees to work from wherever they are. Customer service can now take place from anywhere, traditionally seen as a feature attached to a desk or a telephone, without losing the quality of your work.

4.Integrations

Cloud telephony combines with other main business systems, such as CRMs, office suites, etc.
With these custom integrations, you can optimize working processes to speed up sales and increase your profits in order to grow your business.

5.Gives Detailed Call Analytics

For all calls and SMS sent or received, cloud telephony offers reliable information. Using data, organizations may analyze trends related to problems such as call volumes, query resolution times, number of missed calls, etc. This helps directly to improve reaction rates and the quality of reaction.

Conclusion:- Adoption of cloud telephony by small businesses and startups is on the rise as it allows them to use premium communication features at a very nominal cost. Thus, saving them lots of money which they can spend on scaling their small businesses and startups.