Any successful organisation whether it is a hotel or a hospital, requires an outstanding level of customer service. With growing competition, good service can make or break customer relationships. This is why many companies opt to hire candidates who are familiar with customer service management.
Importance of good service
There’s no doubt that customers and clients are more loyal to organisations that offer better service. Not only does it attract customers but it also attracts employees, partnerships and investors. Further, it is also one of the building blocks for branding. Customer service management also helps retain market share and builds the company culture in the long run.
Short term courses
Irrespective of whether you are a finance manager, a retail clerk, a showroom executive or a front desk employee, doing a course in customer service management will great help. These skills are vital in many jobs and industries as all businesses deal directly with customers or other businesses. As a working professional, you may not have the time to pursue a long course as it may hamper your regular work schedules. However, the good news is that reputed colleges in Trinidad offer a quick one-day course which will bring you up to speed with this important aspect of business. A one-day course will give you a good foundation and valuable insights which you can apply in real-life situations. This is especially useful if you are just entering the corporate world or if you want to add an extra skill to your resume.
Expected course curriculum
While customer service management curriculums may differ between colleges, normally a short course will introduce you to the meaning of customer service. It will teach you how to meet expectations, create standards, and present yourself professionally. It will also introduce you to telephone techniques and the art of communication in various situations. Good communication is vital to customer service as what you say can be interpreted in different ways. Another problematic area would be dealing with challenges or difficult callers and customers. A well-structured course will teach you tips and techniques that you can use to disarm a dangerous situation. Further, it will also teach you how to solve customer problems with a systematic step by step approach.
Choosing the right college
There are many aspects to consider when choosing the right course and the colleges. It always helps to choose one that is internationally recognized and accredited. Secondly, take a look at their course structure to see whether they cover important topics. It is also important to check whether they have experienced faculty to handle the course. Choose colleges that impart training through theory as well as practical application.
CTS College an excellent one-day course in customer service management which includes role plays, group discussions and lectures.
Ravi Ragoonath is an Executive Director at CTS College of Business and Computer Science Ltd. Ravi writes about education topics. To the students, he is a coach, a mentor, and a friend. To his staff, he is creative, innovative, and extremely positive. Here he is talking about customer service management that how to deal with customers professionally and effectively.