In BPO (Business Process Outsourcing), the associations involved need to discover inventive approaches to meet advancing customer needs and requests. BPOs need to achieve them with lower overheads and the expanse of their overall revenues to survive in the run.
BPO involves contracting business-specific processes to an external agency. The client organizations entrust the outsourcers with their sensitive data, and the outsourcer, by all means, should protect the data. But is it even possible to provide a secure environment with physical machines? The usage of conventional desktops puts the safety factor of the BPOs at risk. However, DaaS provides you a more secure and reliable framework with all your data hosted on the cloud
BPOs' principal functions include providing businesses with a wide range of solutions and responding quickly to client requests. To make every customer count, BPOs should ensure that they get the best-in-class service from them. But with a BPO concentrating and spending more on IT assets, can it achieve such feats? Investing in the latest hardware and machine upgrades could be more cost and time-demanding.
Adopting virtual hosted desktops facilitated by DaaS can reduce your capital expenditure and save time. With the DaaS provider taking care of your virtual desktops, BPOs can concentrate more on the core areas of improving their business. As your expenditure sizeably reduces, your BPO can offer outsourced services at lower costs, which is a proven way to drive more clients to your doorsteps.
The covid 19 virus pandemic made large workforces massively shift to different work cultures. Provided a BPO follows a home-based approach, the only way of coping with its access to the resources is by employing DaaS.
If you want an IT team to be available round the clock, your BPO should invest in employing its own IT team. However, your expenses bloat up if you adopt this approach. As an alternative, it is sharp-witted to settle on a virtual work area facilitated by DaaS. DaaS suppliers offer you nonstop, round-the-clock aid for every issue of your BPO. Besides hosting and deployment of your virtual desktop infrastructure, a DaaS provider offers you maintenance services too.
The BPO industry requires the use of the latest software. To make sure your desktop supports the software, you should keep on upgrading to the present-day hardware. Frequent hardware upgrades can amount to more than half of your expenses. Also, the need for large storage systems results in additional, unnecessary expenditure.
In the case of DaaS pricing plans, you get a scalable work environment. You can fix the number of desktops, make an increase or a decrease whenever required. If your client suddenly places a request that demands the use of more desktops, you can contact your DaaS provider. The DaaS supplier sees to it that you get as many desktops as you need. The DaaS supplier provides a sizeable storage facility on the cloud where BPOs can store all their data securely.
BPOs need an enormous and talented workforce. Many outsourcing agencies have now started seeking potential candidates all over the world.
With DaaS, the entire business world connects itself to the cloud. You can employ staff wherever in the world. DaaS ensures that they have access to their virtual desktops and resources.
If you have purchased new software for your BPO and want to install it on your office system, it is a whole lot of tiresome work. Instead of running software installations on every workstation in your office, you can centralize installing the software through the cloud.
Your DaaS supplier would offer to assist in installing software and running other updates.
VPNs and VDIs were the technologies that have been providing support to the remote work culture previously. With the increase in the number of users, a Virtual Private Network cannot render you a faster connection to your company's data. In a VPN-based office, get access to your company's data through private data centers. Usage overload in the VPN may result in a drastic reduction in your data access speed. A slow down in your connection can result in substandard consequences as BPO clients require responses at the fastest speeds possible.
On the other hand, VDIs may seem similar to DaaS. But is VDI as capable as DaaS? No. Certainly Not. VDIs suffer high scalability and agility issues. The addition of infrastructure is so difficult to implement with VDI. If your organization runs on the assist of VDI, then it is probably time for you to switch to DaaS. ACE Cloud Hosting offers you secure and reliable DaaS services at affordable low prices. With ACE, make your BPO climb the futuristic business ladder.
A few regulatory laws command where an enterprise should store digital data. These laws can convolute the operations of a BPO as they operate with clients from varied geographic locations.
With DaaS, a BPO gets the flexibility to host their client data over specified geographic whereabouts. If your call center operates from one country and your client is from another country, DaaS becomes a boon to your BPO. DaaS suppliers host the client data over the required location, and at the same time, they see to it that the data is available to your call centers through the internet.
Outsources need all-the-time access to data since they work 24/7. Most BPO clients operate from different time zones of the world. To service them any time, only DaaS could be a better option for BPOs to adopt.
Also, reliable DaaS providers lead the market with security as its top priority. In addition, they bestow you with Intrusion Detection and Prevention systems, protection against ransomware and virus threats. Your data is confidential, error-free, and always available to you. Denial of Service is something that the customers of ACE's never experience.
BPOs take small businesses to the next level. But with our cloud hosting services, we take BPOs to another level. Our DaaS services could make the upper hand that assists your BPO with winning and keeping up with business. Experience the new business world with the next-gen cloud resources.
Bhavleen is a writer at Ace Cloud Hosting – a leading (VDI)virtual desktop infrastructure solutions provider, with several years of experience in the cloud industry. She loves to research various technologies and has a firm grasp on topics like Accounting, ERP, VDI, and HIPAA.