You've finally made the leap into offering managed IT services to potential and current customers. Awesome! Whether you're a former break-fix company or an OE dealer looking to diversify your offerings, understanding the key selling advantages of a SaaS-based model can help you convince customers to make the switch. However, where can one locate such a directory? This place, of course!
All the promotional materials you can repurpose and distribute as a Continuum Partner are provided to you in white label form. Just look at this video we found for you below! This concise tutorial provides an introduction to the commercial benefits of collaborating with MSPs like you, and it is written just for your SME audience. In this video, we'll take a look at some of the most appealing features of managed IT services to get you started.
Protection Around-the-Clock, Every Day of the Year
Don't be the person everyone hates. Blake Break-Fix, always getting called in to fix clients' gear on Monday mornings, when it's most inconvenient for everyone. Customers and potential customers appreciate a service that is available at all hours, every day of the year.
The IT industry does not follow a standard workweek of 9 to 5. If your customers are in different time zones, you never know when they might face a service interruption. With completely managed technical assistance, you and your clients can rest easy even if IT is always on the clock.
As opposed to being reactive, being proactive
With around-the-clock monitoring, any problems that crop up may be fixed immediately, before customers even notice them, and certainly before they have a chance to become critical. That is the main distinction between proactive and reactive IT support. Customers who don't subscribe to managed IT services endure downtime while waiting for a specialist to show up and fix the problem. Tell them that working with you will be the last time they have to worry about being caught off guard by problems.
Regularly Constant Expense
You recognise managed IT services have a strong financial case. Monthly Recurring Revenue (MRR) allows for reliable revenue forecasting, which in turn facilitates strategic expansion planning. Your clients are just as reliable in this regard. Although technology plays a significant part, it is also crucial to market these services from a business perspective. Most small and medium-sized enterprises (SMEs) are unaware of the benefits that can be gained by using RMM. The benefits to their company should be highlighted instead.
Validation of the Network
This is an excellent strategy for attracting the attention of prospective customers. Once again, they aren't computer savvy, therefore they won't be able to spot the early warning signs of network health issues that could escalate later on. You play a crucial role in this process. You may prove your worth as their virtual CIO by offering a free network evaluation in which you point out all of these problems and security holes. By using managed IT services, you can conduct these life-saving network audits on a regular basis, ensuring the safety, security, and satisfaction of your clientele.
Besides Computer Programs...
Keep in mind that you're selling an entire group of smart people who care about making your life and the lives of your customers simpler, not simply some piece of software. Our NOC and Help Desk are here for you no matter what. Tell your potential customers not to worry; you have a staff of certified, highly-trained professionals who will respond quickly, courteously, and professionally to any IT issues that may arise, even at 3 a.m. on a Sunday.
With managed services, you can perform these business-saving network assessments on a regular basis to keep your client safe, secure and satisfied.