You probably heard of all the features a cloud PBX has and one way or the other it may have sparked an idea how you can leverage on a feature to benefit your business, this only means that there is no universal application for a specific functionality since businesses may use it differently depending on their market, their business model and how a business is operated.
Here are some ideas you can make good use of an IVR
An IVR or Interactive Voice Response are default or recorded voice messages that you can play over your cloud PBX system, you often hear these recorded messages when calling businesses with different divisions. Before only the big boys can afford this feature but with the dawning of a cloud PBX even the littlest business can have an IVR and enjoy its benefits.
Greeting messages – Primary usage of an IVR is through a greeting message, when a customer calls your business they will be greeted to your business professional depending on what you custom program onto it. However did you know that with a cloud PBX you can program different messages for different time of the day? In the morning you can have a good morning message in the afternoon a good afternoon message and so on. Even better you can even program a message for holidays and the Christmas season. How cool is that?
Menu system – You can also use your IVR as a menu system, for example a call comes through they will be prompted to press 1 for sales, press 2 for marketing and so on. This will make your staff be more efficient in answering phone calls because they already know the nature of the query even before answering and customers will be directly connected to the concerned department saving their precious time.
Trivia and news on hold – Mostly we hear music being played on the background and often are irritating because of the noise while on queue however with a cloud PBX system you can play interesting facts and company news so you can keep your customers updated every time.
Recorded help messages – You can also set pre-recorded help messages for simple troubleshooting depending on your business if it is applicable, for an instance you are selling home appliances you can record a help message how to install a TV to DVD connection and such.
Keep in mind that the above information are just examples on what you can do with an Interactive Voice Response, you can discuss with your service providers how the technology can help your business to tender better service while saving tons of cash.
David Clarkson is a well versed telecommunication engineer with years of background in the industry, In his experience the demand of structuring internal and external communications for small to large scale businesses was perfectly solved by Cloud PBX technology and has recommended it since then.