With tons of features at its disposal a cloud PBX system had become a mainstay in business telecommunication, however there are quite a few features that really stand out from the pack because of the benefits and convenience that it brings both for the business and customer and one of it is the menu system.
A cloud PBX menu system is pretty much like the standard options that you get from a premise based PBX however the difference would be the cost, in conventional phones there are associated monthly fees to upkeep the feature however with a cloud PBX all you need to pay for is the set up fee and there are no recurring fees. You can even have sub menu levels for better call screening which will all depend on your business.
Benefits of Menu System
The number one benefit of such feature would be of course the convenience, before if a call comes through the receptionist needs to find out what the concern of the caller is, is a support related issue? A sales call? And so on. With a menu system the will track down those questions for you and if the sales department rings then most likely it is a sales call. This will also save your staff’s valuable time of having to transfer call here and there.
Another benefit of a menu system the process work flow, it helps speeds up your processes and tendering of services, for an instance a sub menu level for support can track down the specific issue, for example you have multiple car services, engine repair, transmission, electrical and so on a call can select from hose choices and you can have the right person pick up the call. So your customers are directed to the right person and the right department instantly.
You will also find that the menu system creates a professional like feeling to the callers; it makes them feel that they are calling the biggest corporation in the industry that will help in creating your brand name. Furthermore referrals via word of mouth can be initiated if you have managed to capture the attention of your caller and service him very well.
Lastly is proper delegation and specialization of tasks, since calls will be filtered accordingly your staff can then specialize on a certain area and concentrate on that instead of having to familiarize all departments and just have general knowledge and skills.
David Clarkson is a well versed telecommunication engineer with years of background in the industry, In his experience the demand of structuring internal and external communications for small to large scale businesses was perfectly solved by Cloud PBX technology and has recommended it since then.