If you are not so familiar with the idea behind Quality Assurance but feel the need to get informed on the matter as you have heard it can benefit your company, you have come to the right place. First of all you should know that QA refers to the process by which companies, multinational corporations and other organizations systematically verify the quality of the products and services they provide to the general public or to specific customers. With the help of this action, the firm’s ownership makes sure that the clients and buyers receive nothing less than what they are paying for. According to marketing specialists, QA testing is highly essential in any business model and should be done by all companies prior to placing a product on the market. However, just like any other man-controlled action, the QA process is subjected to mistakes and in this article we will offer you three examples of the most common errors which should be avoid at all costs when implementing such a system.
1. Testing too late!
As we have stated in our introduction, the product you are about to sell or the service you are considering providing should be tested before the clients get to try it. Why so? Well, think about it this way: if you are going to sell vitamins which will only cause people to feel worse, the risk of ending up with several lawsuits is very high. However, when we say you should avoid testing too late, we mean that you should test your products before making 100.000 useless copies of it. Basically, you have to do your best and try to find out what malfunctions it may have before you invest too much or before one of your clients starts complaining. Keep in mind that one bad review can compromise your whole business!
2. Testing with people who are not experts!
If you want the result of your testing to be conclusive, you should do your testing with professionals who know exactly what to look for. For example, if you are planning to launch an application or a game and want to find errors and bugs, one of the most advisable things to do is rely on the help of IT specialists. No matter what you might be selling, our advice is that your do your best to identify the right specialists who can easily point vulnerabilities and design-flaws.
3. Testing in a controlled environment
When it comes how far you should go with a testing, we advise you to push your limits. We think it is highly important to think out of the box a bit when it comes to how your clients and customer might use your products. Try to avoid relying on common sense, and think of all those cases in which reputable firms have lost significant amounts of money because of some client who, even though he or she has used that certain product wrongly, they have managed to win the case. Step out of the lab and move your testing in the “real world” to see how the outside condition might affect your service or product.
Whether you need to implement a ISO 9001 Quality Management Systems or need help with the Quality Assurance process, we have the exact team of specialists for you. Visit our website to find out exactly how we can aid you in increasing the productivity of your firm, raising the quality of the service you provide and in boosting customers’ confidence in your company.