Some years ago, Barbara Walters interviewed Kathleen Turner, commenting on Turner’s “low, wonderful voice.” The actress responded that she could not understand how a woman could spend thousands of dollars on her clothing, hair, and makeup and not spend some of that money on her voice, as she imitated a whiny, nasal sound in the process.
Image is something with which most people are very concerned and yet many people are totally unaware of what their voice may be saying about them. The voice I am talking about is the one you hear on your voicemail or some other form of recording equipment – not the sound you hear in your head. Is it possible that you are not getting that promotion or landing that particular job because of how you sound? It happens more often than you think.
When You Sound Like a Child (and are over 21. A young woman was sent to me by her employer because she had a childlike voice and was not making a good impression with her banking customers, at times even reverting to baby talk. Pat was amazed when she discovered her real voice because she sounded so mature. Her bank later phoned to thank me, remarking that Pat not only sounded professional but her entire demeanor had changed. She now walked with purpose.
Why the Soft-Spoken Voice Does Not Sell. Simply put, if your words are not being heard, then your message is irrelevant. An employee of 3M, Don was not offering his opinions during the weekly management meetings because he was constantly being interrupted. When he learned how to increase his volume correctly, he was amazed by what happened at his next meeting: everyone paid attention to him. If you expect others to listen to you, then you must speak at a normal volume level or they will take over the conversation.
If You Are Loud, You Are Turning Your Listeners Off. While not as common as the soft-spoken voice, the loud voice has its own problems, the most important of which is that it can hurt your listeners’ ears. Angie, a lovely woman from Texas, came to see me because her colleagues and her boss were always asking her to ‘tone it down.’ Angie was thrilled when she discovered her real voice. Her volume was softer and the quality of her sound was warmer. Her voice no longer possessed that shrill or strident harshness.
Excessive Nasality Is Like Nails on a Blackboard. Too much nose in speaking is annoying. Reminiscent of the nasal twang of Fran Drescher in The Nanny, Rich was told that he would not get ahead until he did something about his voice so he immediately took steps to solve the problem. When he discovered his real voice, the change was so dramatic that he was offered a position in project management, a huge jump from his prior job function. His boss remarked, “I feel as if you have matured 10 years.”
How Good Is Your Diction? Whether you hail from Texas, Toronto or Timbuktu, clear speech is imperative if you expect others to understand your message. Accents, heavy dialects, and mumbling are 3 culprits which can interfere with your diction. Mohammad had a heavy accent and wanted to speak more distinctly. As a realtor, he knew his clients were having difficulty understanding him. After a 2-day workshop, he remarked that it was worth driving through a snowstorm from Ohio to New Jersey to learn how to speak more clearly. He felt more confident and it showed in his delivery.
Instead of trying to solve each problem with a particular exercise, all 5 people were taught the exact same technique: to use their chest cavity to power and amplify the voice. Most people are not aware of and thereby not using their chest in this capacity, relying on their other 4 vocal resonators – the voice box, throat, mouth and nasal cavities – to produce their sound. By changing your voice placement, you will discover a deeper, richer, warmer voice which results in:
As Kathleen Turner told Barbara Walter, “The power of the voice is exciting as heck!” Don’t let your voice sabotage your career. Make it an asset, not a liability.
The Voice Lady Nancy Daniels offers private, corporate and group workshops in voice and presentation skills as well as Voicing It!, the only video training program on voice improvement. If you would like to see and hear a dramatic change, from childlike to warm and mature, watch Trish's 'Before & After' video clip.