Healthcare quality and safety is a vital component of quality nursing care. As a result, it is detrimental to safe patient care. In a large hospital, there are a variety of stakeholders such as administrators, physicians, patients, nurses, governments, legislative bodies, professional associations, accrediting agencies, and researchers. They are responsible for ensuring a complete patient care which is safely delivered where no harm occurs to patients. Bdtask, a healthcare automation system developer recently has arranged a meet up with the authoritative persons of 15 demotic healthcare service providing organization & want to know How technology is helping healthcare to ensure healthcare service quality and safety? All of the old soldiers gave their opinions, but Mr, Mosaddeque Hossain General Customer Service manager of Popular Diagnostic Centre had a vital one. He emphasized on important ethics & rules to ensure healthcare quality & safety. I wanna mentioned some of them in my way for the betterment of the deserving people.
1. Establishing a framework for quality and safety:
To ensure Quality is a predominant part of our lives. Modern People are looking for quality products as well as services. Nowadays, quality healthcare is a human right. Higher healthcare facility ensures client satisfaction. A quality healthcare service improves productivity, costs and better service that would be suitable for patients and other stakeholders. In order to enhance organizational reputation and performance for a long time, the management should be established a framework for quality and safety. There will be a question, how to set up a framework for ensuring quality and safety in healthcare service? OK, Our mentor tries to clear the process-
There are many ways to set a framework for different healthcare systems. Among them, the most widely used framework is divided into few categories, such as safety, patient centered, effectiveness, timeliness, equity, and efficiency. In the USA, it is defined by the four quality domains set out for better Healthcare Standards. These are:
* Person centered
It is respectful and responsive to clients values and needs. A senior manager in a hospital must be identified some expert people to ensure a great service to deserving patients.
* High quality care
Every hospital wants to ensure high standard service to patients. It is a complex issue for them to ensure this service through traditional system, that’s why healthcare need to apply automation. As we know enormous automation system has been developed during the last decade, now online healthcare system, hospital management system etc. are available. So we should take help of technology cause high quality care have to be delivered to patients for improving their health outcomes.
* Safe care
The ultimate goal of a health organization to provide safe care after a surgery. Without ensuring this service, patients may face tremendous problem in near future. Safe care minimizes harm to chronic patients.
* Ensuring better health
Ensuring better health service to patients is a difficult task. A good framework is used to support patients for improving their wellbeing and health.
2.Safety as the first principle of quality:
Ensuring patient safety is critical and it must be a great focus on healthcare service. Safety systems in healthcare organizations prevent harm to serious patients with their families and friends. It may reduce the risk of contract-service workers, health care professionals, volunteers, and other people who are in a healthcare setting. It is true that patients safety is another aspect of quality which includes appropriate care. A safety environment of the patients would be a great safe place for workers and other people. Hazards of healthcare workers can hamper the safety of the patients which are a great concern of a hospital. It may increase the risk of infection control in a health organization. Faulty equipment are responsible for health injury for patients, but it can also be harmful to other workers in a Hospital.
3. Measure and measurement:
We can’t manage what we can’t measure. In the field of healthcare, we must be able to identify opportunities for reducing our daily costs as well as improving quality and safety. We can monitor whether all of these opportunities are addressed properly. As we know, measure is used to compare and assess the healthcare quality and safety. It can be classified as process, outcome or structure.
* Process Measures
It indicates what a healthcare provider tries to maintain or improve our health. Process measures reflect some accepted recommendations for medical practice. Process measures can inform patients about their medical care which is used for improving health outcomes. According to the report of a medical journal, most of the healthcare process measures are used for public reporting.
* Outcome Measures
It reflects the impact of the healthcare quality service and the health status of the critical patients. For example, it is used for the percentage of patients who had died the surgery. Some people use it to measure the rate of hospital-acquired infections or surgical complications. It may use to represent a standard in measuring quality. An outcome measure is the result of many factors. We can use it as Risk-adjustment methods. There are some mathematical models that have differing characteristics within a hospital service. It includes a patient health status also.
* Structural Measures
It gives a top management in a hospital to understand the capacity, and processes to ensure high-quality care. For example, the management of a large hospital get an idea of the number of certified physicians and the ratio of patients.
It is essential to recognize the measurement of the daily expenditure of a health organization. Nowadays, most of the hospitals in the western world use cloud based inventory system to the measurement of the accessory stocks with other daily expenditure. These measurements are used to encourage improvements in the healthcare service. In some cases, the measurements have been developed to provide a local quality improvement initiative.
4. Leadership for quality and safety:
The healthcare service has a role in setting out their vision and goals for improving healthcare quality and safety. Top level managers, members, leaders, and employees can use all types of opportunities to build a culture of healthcare quality and safety by actively displaying their services. It provides a great framework for the application of both non-commercial and commercial state bodies. In the UK, the Public appointments service is used for the recruitment of members to state boards who can create a great leadership for clinical and effective corporate structures.
Responsibilities of leadership in healthcare service:
*It brings objective and independent scrutiny of the organization
*The management is prepared to be challenging when it is necessary.
*It is ready to offer some advice on the basis of a judgment.
*It helps to make a time commitment to their potential customers.
Our expert also mentioned some way to develop their ability providing best service. Education is obligatory, concerning people should try to know about providing best healthcare. Now online degree is just close to the nose. So we should gather knowledge what happening over the world, how people are providing health service, So to ensure the best safety and quality in healthcare we need to ensure our selfgrowth first than to know & follow the rules & process of ensuring best health service.
Sumch Tarek
Formal IT Instructor "UNICEF Bangladesh"
& Founder of Bdtask