5 Reasons I Hate Call Center Jobs

If you've ever worked in a call center, these 5 reasons will probably resonate for you personally. If you've never worked in a call center, they have their good and bad sides, as do all industries. Here are my top 5 reasons why I hate call center jobs.

1. Bad hours.

When other people are dining at home, you are in the call center, calling them. I would rather have dinner than interrupt other people's dinner. The reasons why call centers generally have staff between 4 p.m. and 8 p.m. it's because that's the time when people start coming home from work. If you are going to make a sale, you need to call someone on the phone. Your best chance to do so is around 6:00 p.m. as a consequence, you will work most nights instead of dining at the normal time.

2. Commissions do or break, most of the time they break.

A day with big commissions makes it fun to come home, but a slow day when many people may not be interested is horrible. It's bad to know that you worked a full shift and earned 25% less than the day before, or that great day you had last week. Working on commission has always been fun for me because those $ 800 days are great for talking and thinking. You rarely hear about the days when you didn't sell anything and made $ 10.

3. Horrible managers and supervisors.

I have worked in a few different industries and by far the worst managers and supervisors are in the call center industry. I don't know what these people are about, but they are the worst. His idea of "constructive criticism" is to yell and talk about yourself with your coworkers. "Why can't you be more like Sarah?" Or behind him, "I can't take John. He's only been here 3 weeks and feels like 3 years!" For some reason they think this is better than trying to make yourself a better employee.

4. Bad working conditions.

If you thought Nike's stores in Mexico were bad, you have never seen the call centers that I have. Dirty little cubicles, poor lighting, dirty and never vacuumed floors, overflowing garbage cans, etc. All because managers (see point 3) do not want to spend a few dollars to pay someone to clean once a week. Instead of working the phones while you're at work, you'll find yourself cleaning your workspace so you don't throw up on the phone in front of you!

5. monotonous days.

When you sell a particular product, every day is the same. People screaming, calling again. People scream, you keep calling. Occasionally someone buys your product, but it is rare. Most of the time people don't want to talk to you and that makes you cranky. So bad-tempered that your friends and family don't want to be around you either. You can't expect your prospects to understand the kind of day you've had, so smile and keep calling, and keep calling, more calls and calls ...

Well that's what it really looks like in a call center. If you have never had a call center job, you will not understand it, but once you take that first job, these 5 points will come back to your mind and you will understand everything. https://pineapplerecruitment.co.uk/