5 Ways to Streamline Your Business Shipping Processes
Written by Katie Gorden
1. Improve Communication with Your Warehouse
Rapid communication with your warehouse leads to fast delivery. It only takes minutes, if not seconds, to process an order at your warehouse. Communication helps manage stock and gives those in charge of your warehouse the opportunity to adjust staff to ensure that parcels are sent out. Communication via phone is better than email because it minimizes misunderstandings and miscommunication. This way, if emails are sent, they are viewed as a priority and will be read.2. Mobile Picking and Barcode Scanning
Sending the wrong thing to the wrong customer is disastrous. Fulfillment accuracy issues affect everyone involved in the chain of the order. Modern systems help you reduce errors by including mobile picking and barcode scanning at the warehouse. Systems direct workers to the right location warehouse, ensuring that accuracy is improved and shipments leave the warehouse quicker. If you are working with products that have a time table to expire, you want to make sure that those who are doing the picking are sent to the older products first. With that said, there should be a quality assurance process implemented here by not only the picker, but to those who are putting the order together to be shipped. The last thing you want is to send your customer an expired product.3. Improve Supply Chain Visibility
Supply chain visibility is essential at every step of the delivery process. This means using tools to track orders, product shipments, and production. This allows you to visualize what is helping or hurting your shipping process. Supply chain visibility is especially important when shipping expensive items, rare items, or large items that require heavy haul trucking. In these instances, shipping planning, third-party logistics, the advice of professionals, and state-of-the-art technology should be used to give you a clear picture of what happened with the items being shipped and anything else that can impact your shipping needs.4. Give Workers Achievable Goals
Working in a warehouse and in order fulfillment can be a difficult and physically demanding job. News reports are full of complaints about e-commerce companies using improper labor practices. You don’t want to be one of those companies. Avoid this by hiring floor workers who are reliable, understand your company goals, and can work in harmony with these goals. Reward your employees by giving them competitive work environments with fair compensation, and good benefits. These people are the last ones who see your product before it goes out to your customer. You may even want to consider offering overtime, but be careful not to do it to the extent that it burns out your employees. The bottom line here though is to make sure you listen and take good care of your employees and they will do all that they can to take care of your business.5. Make Use of Shipping Automation
What carrier service is going to give you the best results at the best price? This may vary based on the product being sent and its destination. Using software that automates your packing and shipping gives you more options, which will allow you to offer more shipping options to your customers. This allows your customers to receive their packages in the way they prefer. It increases customer satisfaction, streamlines your shipping process, and provides you with cost-effective options. Streamlining your shipping process is more than just staying on top of your shipments. And ultimately, your customers rely on a shipping process that works in a timely manner and is efficient. If it is not, then you will likely lose those customers and you may even find it difficult to bring on new ones. When you work in this kind of business, you want it to operate in such a way that not only customers come back, but are also willing to give you great reviews to help you attract new clients. It includes using the data you collect to recognize opportunities to reduce costs, increase productivity, improve employee and customer satisfaction, and correct organizational shipping weaknesses. All of this starts with a good, streamlined and efficient shipping process.Article author
About the Author
Katie earned a BA in English from WWU and loves to write. She also adores hiking in redwood forests and photography. She feels happiest around a campfire surrounded by friends and family.
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