How Agreements Help The Bottom Line

Our leaders, managers, teams and organizations could benefit from developing a behavioral protocol, or a code of behavior or ethics based on agreed upon values. You may try this on your own, or have a facilitated off-site meeting to really dig into the issues. A code or protocol helps establish positive conduct between staff, clients and stakeholders. It provides criteria for strategy, actions and policies. A code gives us principles by which we make decisions. It provides questions such as: "Does this decision reflect my highest level of integrity? Am I taking responsibility for professional excellence?"

Let’s take the value of integrity. Do all leaders and employees accurately represent your services and products? Does everyone take responsibility to carefully assess the customer’s needs before suggesting a solution? No matter how much we want the business, we should put the customer first by making sure that our offering matches his or her needs.

But, what about the sticky situations? What if you can meet most of the requirements, but do not match all of the needs? Being honest up front by mentioning your limitations, would be the ethical choice that builds trust with your customers, co-workers and leadership and it minimizes misunderstandings and conflict.