The call center solution is one of the biggest solutions in the industry. Generally, the call center software get furnished with a wide range of features. Each feature may have some more sub features. Nowadays, the call center solution can be used by any type of business regardless of its industry. Thus, it is very important to understand the different features available in the call center software. In this article, we will talk about one of the top features available in the call center solution, called, dialers.

It needs to be kept in mind that different types of call center software can have different types of dialers. Some can have only one or two types of dialers and some advanced call center solution can have all different types of call center solutions. You need to choose the call center software which has all those types of dialer which are needed to fulfill your business needs.

1. Predictive Dialer

It is one of the most advanced dialer available in the call center software. It is very useful for the call centers or businesses which have large databases and want to assure the highest productivity of the agents / executives.

This type of dialer predicts in advance that how many calls will be answered out of the dialed numbers and how many agents will be available to attend the answered calls.

2. Progressive dialer

It is also known as power dialer and useful for those call centers or businesses that are involved in the telemarketing campaigns. It makes sure each answered call is attended for sure so the customers never listen to the ring and wait to get connected with the agent which happens in some cases.

This type of dialer dials calls only when there is an agent available to attend the call.

3. Preview dialer

This type of call center solution dialer is really important for the businesses or call centers that want to assure only skilled agents attend the call. This helps in increasing the success ratio and conversions.

The agent sees the details of the next call, he / she is supposed to handle, called, a preview of the lead. He / She can choose to attend the call or he / she can skip the contact if he / she is not confident enough to handle the call.

4. Auto Dialer

It is the most common automated dialer available in almost all call center solutions. It is useful to save time from tedious number dialing task needs to be done in the manual dialers. It helps in increasing the productivity.

The auto dialer, also known as automated dialer, dials the numbers uploaded in the call center solution, one by one automatically and passes the call to the agent based on the set call routing strategy in the call center software.

5. Manual Dialer

This type of dialer is used when the agent needs to dial a number which is not stored in the database such as, the reference number he / she receives during the live call. This is the least used dialer because of slow operations.

These are the top 5 types of dialer and one needs to choose the call center solution which has all necessary dialers.

Author's Bio: 

Sameer writes on call center solution and similar systems such as, mobile SIP Dialer, live call monitoring solution, IP PBX, etc.