How to communicate with your customers coming and going through your business site? Have you heard about chatbots? You can have more conversions directed towards your business using chatbots. Chatbots are used for many purposes beyond offering customer services. They are used in sales, marketing, recruitment, and several other services. Let's discuss about chatbot.

What is Chatbot?

A chatbot is a software program designed and controlled by Artificial intelligence (AI). The chatbots are designed in a way that is capable of conversions of text and voice command with the audience in natural language. Bots are used in messaging applications like Facebook Messenger, Telegram, WhatsApp, etc. They serve various purposes like ordering food, booking a cab, making money transactions, etc.

Why is Chatbot important?

Chatbots offer a smooth way of interaction between the clients and services and enhance customer satisfaction. Designing a chatbot for your business helps to improve customer engagement and minimizes the cost of hiring employees for traditionally driven tasks. And, if the chatbot is unable to recognize the client query, it hands over the call to a human customer support agent.

What are the different types of Chatbots?

Saying that all the chatbots are the same would be incorrect. Each chatbot is designed for a different purpose and for a level of capability to simplify the conversation between the client and the business. Types of bots include:

Entertainment bots - Bots are called Entertainment bots when they converse with the users for a longer period. These bots can be assessed using a turning test; time spent by the users with the bot, the length of the conversations, and other factors.

Enterprise bots - These bots are designed as per the user demand and needs. They are goal-oriented and have a specific purpose.

What are the various factors to be considered while choosing a Chatbot platform?

Different types of Chatbots perform different tasks - Companies must develop a chatbot that works on a single task, along with developing another multi-purpose chatbot that communicates with a different system and completes various tasks like lead generation, conversion, answering FAQs, etc.

Responsive Channel support - Companies should design a chatbot that is used across the website, mobile app, Facebook Messenger, Telegram, Skype, etc.

Natural Language Processing and Speech support - Companies should develop a chatbot that supports NLP and speech recognitions and offers best results when it comes to understanding user intent and responding with relevant information.

A repository of Intelligent Chatbots - Companies should develop intelligent chatbots that understand, recollect, and continuously learn from the data and information gathered from user interaction.

Ability to bridge with the platform - The chatbot must have the ability to share the message that is stored between the users, bots, and system offering a comprehensive and clear path of functionality of the chatbot development platform and the bot itself.

Industry experience and other knowledge - Researching on the platform and framework providers that must have company and domain knowledge. Although there are different bot-building platforms offering many features, enterprises need to identify which bot will meet their business requirements.

Why is different from other platforms? offers end-to-end cloud, on-premise, and customize platforms that offer bot life cycle management, visual bot building, training, and enterprise integrations. So, what are you waiting for? Get a chatbot for your business by directly connecting with

Author's Bio: 

Aress assists customers in defining their artificial intelligence (AI), analytics big data strategy and selecting appropriate technology tools and processes to achieve their strategic business objectives. We offer vendor agnostic recommendations, implementation services, platforms and solutions that are tailor-made to customer’s existing technology landscape and goals.