Article

Cloud PBX - Capitalizing on Cloud Flexibility

Topic: Business DevelopmentPublished December 20, 2012
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If you are one of the millions of businesses around the world who’s looking to overhaul their phone system with a cloud PBX then you want to look into maximizing the capabilities of the technology apart from the savings that it generates. Many businesses tend to under use the technology and are contended with the huge savings it brings. Although there is nothing wrong with that, it’s just that the system can offer you more and since you are looking to deploy then why not capitalize on every aspect of it right? Flexible working set up – Did you know that a cloud PBX extension can be situated anywhere in the world and still works like it is in the office, receiving, making and transferring calls the same way? This incredible feature is called the multiple locations which will allow you or your staff to work from home or in a hotel room while on vacation provided that you are connected to the internet. This will also open your doors for outsourcing work load and hire professionals from practically anywhere with no communication stream barrier. Mobile phone integration – Not only IP phones or soft phones can act as your extension in a cloud PBX system, smart phones and tablets that have the ability to connect to the internet can also serve as your extension using Wi-Fi or 3G services. Just by downloading an application you can instantly make VoIP calls from your handhelds ideal for business owners and staff who are always on the go but still needs to in touch with clients. IVR of up sell – Did you know that you can make better use of your by incorporating it with your on hold messages? Usually clients hate to be placed on hold but with a custom IVR you can not only entertain your callers but also open doors for up sells. For an instance you are running an car paint shop and auto detailing, a caller who is looking to paint his car but at the back of his mind is also interested in carpet shampoo may not know that you do detailing but with a custom on hold messages you can play all your services making room for an up sell. Automated booking – Have you ever wished for an automated booking system but is running on a tight budget? Then dream no more with a cloud PBX an automated booking system can easily be programmed to the system and on top of that it is just a onetime set up fee. That’s right, there are no monthly fees involved making it cost effective and feasible for almost all businesses. Generally almost everything that you need with regards to communications can be custom programmed to a cloud PBX, be sure to discuss your full requirements with your chosen service provider and provide a detailed list of your requirements.

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About the Author

David Clarkson is a well versed telecommunication engineer with years of background in the industry, In his experience the demand of structuring internal and exte al communications for small to large scale businesses was perfectly solved by Cloud PBX technology and has recommended it since then.