Coyle Hospitality Group Enhancing Miami Dining

Coyle Hospitality Group has been serving the city of Miami, Florida for many years and is a leading mystery shopping company in the region. Coyle’s hospitality experts are dedicated to helping our clients maintain the highest possible standards of service and quality assurance. Coyle's mission has been and continues to be providing our clients with actionable data and tailored-made analysis to enhance the overall guest experience and improve customer loyalty.

With Miami’s diverse and rich array of culinary offerings, it is no wonder the region has been a focus of Coyle for many years. Looking for organic Italian at its best? Look no further than Escopazzo Organic Italian Restaurant. Interested in international cuisine with a particularly Latin or South American flare? Miami is renowned for its restaurant establishments that craft authentic and innovative Peruvian, Colombian, Cuban, Haitian, and Argentinean cuisine.

The culinary talent in Miami does not stop there. A multitude of celebrity and cutting-edge chefs operate restaurants in Miami. A sampling of such chefs are: Rainer Becker at Zuma, Nobu Matsuhisa at Nobu, Scott Conant’s at Scarpetta, and Emeril Lagasse at Emeril’s. This is not to mention lauded local chefs, such as Michael Schwartz of Michael’s Genuine Food & Drink, and Michelle Bernstein of Sra Martinez and Michy’s. Whatever one might be in the mood for, Miami serves it up as good as any major metropolitan city.

With Coyle’s mystery shoppers and evaluators, you are getting the real review and the complete story to your guest’s experiences. The integrity in the Coyle name derives from the quality of both our mystery shoppers and reports. We know that strategically designed and performed service evaluations result in an unbelievably valuable resource for hospitality businesses. Our evaluators are highly selective and represent “real” guests that dine in your restaurants or stay in your hotels. Take, for example, Coyle's mystery shopper, Tom D. Tom has been living in Miami for almost two decades, and during his time there has frequented many of the premier culinary delights of the city. On top of this, he was employed in the food industry for many years, working as a bartender, manager, concierge, and a food and beverage trainer at a luxury resort. Coupled with his career as an AP Psychology teacher and astute judge of human behavior, it is no wonder Coyle has some of the best mystery shopping reports in the Miami region.

With it’s culinary fare, gorgeous beaches and stunning luxury resorts, it is no wonder Miami receives upwards of 12 million visitors to resorts, hotels, and fine dining establishments each year! This astounding figure makes clear why top-notch mystery shopping services, such as those offered by Coyle Hospitality Group, are indispensable for restaurants and hotels to thrive in Florida's city of passion.

About Coyle Hospitality Group

Founded in 1996, Coyle Hospitality Group is a market leader in providing Miami mystery shopping, quality benchmarking, brand compliance, and market research services exclusively for the global hospitality industry. With over 60,000 evaluations performed in restaurants, hotels, resorts, spas, cruise liners and timeshares, Coyle Hospitality has the experience and mystery shoppers to immediately deploy and customize quality assurance and guest experience measurement program appropriate for operations of any scale.