Crucial Stages Involved in the ISO 20000 Certification Process

Many IT-based businesses or service providers don’t know how to achieve ISO certification. ISO 20000 is a recognized standard that ensures a competent IT service management system (ITSM) is implemented, and that this system will lead to efficient service delivery. In other words, ISO 20000 is the key international certification that confirms an organization’s ITSM will effectively cater to the needs or expectations of clients.  

Organizations will often seek assistance from professional ISO certification agencies. Consultants from these agencies can help these organizations understand the whole procedure of ISO 20000 certification, and lead them through every stage. This article will explain the necessary steps involved in the ISO certification process.

Request for Certification

First, the organization will need to request ISO 20000 certification from an ISO certification body. The proposal request must explain the organization’s basic information, including the type of IT service it provides, the number of people engaged, main operations and information/data processed by them, and the scopes or objectives of the organization. Based on all the provided information, the certification body will estimate the number of days needed to complete the certification process.

Certification Audit

When a certification agency approves the organization’s need for ISO 20000 standard implementation, it will conduct a certification audit that takes place in two phases. In the first phase, the audit team will plan for the audit process, deciding the scopes to review and the measures that should be followed to conduct the audit. Therefore, the phase mainly involves reviewing the documented ITSM that is adopted by the organization. According to the documentation review, the audit team will provide a report that points out any non-compliance issue with the ISO 20000 standard, which can then be immediately solved.

The second phase of audit will involve the audit team’s on-site to review, which will reveal how ITSM integrates with the organization’s IT processes, and it will check its compliance with documented ITSM.

Thus, the two-step certification process will help IT organizations prepare and integrate a completely compliant ITSM that meets with every ISO 20000 requirement.

Final Certification

Auditing is followed by achieving the ISO certification. When the organization addresses all the non-conformities in their ITSM as stated in the audit report. They must provide the necessary evidence to the certification agency, such as a gap assessment and filed reports that prove conformity or compliance with the ISO 20000 standard. Once the certification agency is convinced, they will provide a Decision Evaluation Report, which will help the organization receive an ISO certificate from an international ISO certification authority.

However, following final certification, the organization should conduct surveillance audits frequently to ensure the certification requirements are maintained,.

So, if you do not know how to achieve ISO certification, these three easy steps may help answer some of your questions. However, there is a need for a trusted and experienced ISO agency that will help your organization get certified. By playing the role of a medium between the organization and the ISO certification body, and by providing consulting and auditing services, this agency will help the organization achieve certification quickly and effectively.