It is unfortunate, but events can occur during the course of your employment with which you are not happy. Some of these events will be lower and, although they are irritating, they are not something worth doing an uproar. Others, however, may be more serious and it is important to know what to do in these situations.

Definition: A complaint is a concern, problem or complaint that an employee will raise with your employer.

All procedures related to complain situations must be:

  • Right and transparent
  • Establish in writing, in specific and clear language.
  • Rules and procedures should be explained;
  • This article will explore the six steps to raise a complaint at work.
  • Let your employer know
  • Make a formal complaint
  • Your employer will investigate your complaint
  • Meeting of complaints should
  • Employer's decision


Each company will have its own claim procedure. You can find it in the office manual or in the terms of business or your contract. If you cannot locate the procedure, you must ask your Human Resources Department or your supervisor or the Office Administrator, as you should be able to guide you.

Step one: Let your employer know

It will not be possible to resolve a situation if you do not tell your employer about it. You will have to realize them. It is advisable to do this informally at first, as it gives you and your employer the opportunity to solve the problem quickly.

Step two: raise a formal complaint

If you cannot take one step one, or it has failed for any reason, you must raise a formal complaint. This should be done without an unreasonable and written delay. Your written claim must be established, what has happened, how / why it has bothered you and what you think should be done to solve the problem.

Step Three: Research

Your employer has the opportunity to investigate your complaint. A formal investigation can involve meetings with personnel and witnesses and/or the accumulation of documentary evidence. Your employer must fully investigate your claim to make an informed decision about the matter.

Step four: Claim Meeting

Then, a meeting with you must be held (it is allowed, by law, to be accompanied if you wish) and your employer, to discuss your claim and the evidence and/or the statements that your employer has met. This meeting must be held promptly, without an unreasonable delay.

You must use this meeting as the opportunity to explain the complaint with as many details as possible and how you think the situation can be resolved.

Step Five: Your Employers' Decision

Once the meeting has come to the conclusion, your employer will take the time to decide which action may or should be taken, where appropriate. Keep in mind that it is totally feasible for your employer to keep your claim, but indicate that there is nothing that can be done to resolve the situation. This decision will be confirmed in writing, this letter must also contain details about the appeal of the decision, including the time limits that must act within.

The Grievance Expert provides Grievance Letter Templates And Legal Information For Employees Facing Grievances At Work

If you are not satisfied with the decision, you can have the right to appeal.

In conclusion, if a situation arises at work, it is always better to try to solve the problem informally. But, if this is not possible or is not successful, you should pose a formal complaint. Your employer will formally investigate your claim. After completing the research, a meeting will be held to discuss your claim and a decision will be made on whether your claim is maintained and what action can result from the decision. If you think that the wrong decision was made because the evidence was not evaluated correctly in you can appeal the decision.

Author's Bio: 

I am Malik Nauman, a reputed guest blogger, who has been in this profession for about 6 years now. I have been sharing my opinions and contributing to varied websites.