Decrease shopping cart abandonment using chat invitations

There is a great sales platform established by you. You have got all your fabulous products and services beautifully displayed that provokes the customer’s passion and interests. The platform is also performing as you thought, except for one concern, that you are losing your customers as a result of cart abandonment.

This is a matter of concern as you are displaying an excellent performance and are having a high traffic of consumers, but they just could not all go to the last step of purchasing your products.

So how you are planning to decrease shopping cart abandonment?

Advice word under a magnifying glass to illustrate searching for and finding support, tips, guidance, service, information, help, instruction and direction

However chat invitations differ in timing and use.

Welcome chat invitation – There is a simple chat invitation which is initiated when your potential customer visits your business site. This is a warm welcome and it gives the customer a friendly gesture.
Any difficulties chat invitation – Here if you see that a particular page experiences a major bounce or abandonment of the cart during the checkout stage, maybe because of complex or secure payment methods or unsure delivery means, a proactive chat plays an important role. Here a chat invitation confirms an interaction with a live chat agent at your website in real time, verifying all the problems by giving the way forward.
Need any help chat invitation – There is another mean where you track the customers journey. Here when the customer reaches a certain level of cart value, there is chat invitation initiated by he company to deliver the customer more specific details about the product and services.

The intention of live chat is always to give you the relevant guidance in assisting the customer to decide the best product to choose.

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