Many small business owners must be fluent in marketing not only to consumers, but also to other businesses. For example, a car parts distributor may need mechanics at auto shops to buy their parts as much as they need the individual DIY fixer upper to grab one off the shelf. It can be a different animal to market to other businesses than to attract new end user customers.
There are some definite differences between business-to-business and B2C business-to-consumer audiences, and this means different digital marketing strategies for each audience. Here’s what you need to know about the difference between B2B and B2C digital marketing, and what they mean for your small business.
B2B stands for Business-to-Business, and that’s the simplest part of what it means. What are business-to-business markets, what is B2B marketing, and how does it impact your small business?
Consider a value chain that starts with consumer demand, and from which dozens or even hundreds of business products or services are required. For example, the shirts that we buy in stores. They do not arrive in stores by accident. There is an extremely complex value chain that begins with cotton or some other fiber that must then be woven into cloth, which in turn is machined into a garment, packed and distributed through various levels until finally we pick it from the shelf.
This is called the “chain of derived demand.” Businesses sell cotton to merchants, who sell it to spinners, who sell it to weavers, who sell it to garment makers, and so on. None of the businesses buy the products out of impulse. They buy them with the strategic aim of adding value so that they can move the products down the chain until they finally reach the general public – at a profit.
So in short, B2B marketing is the act of marketing to other business owners or decision-makers. B2C, or Business-to-Consumer audiences, are distinctly different than B2B audiences. B2B buyers typically have greater access to information about prospective solutions than average consumers. They research potential vendors extensively, and look for the most consistent, reliable and trustworthy providers that they can count on not to let them down.
B2B audiences also tend to be more skeptical of vendor-driven communication, which makes inbound digital marketing tactics like Pay Per Click or Paid Search and Search Engine Optimization or Organic Search more critical to companies marketing to other businesses. Rather than forcing your desired marketing messaging upon B2B audiences, it is equally if not more important to be present when and where these people are researching information.
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