Founded in September 2011, Coefficients is a 100% Filipino-owned BPO company and is one of Quezon province’s leading business process outsourcing of customer interaction and back-office services.
We are a global outsourcing service provider that uses new technological innovations to effectively address market challenges, enhance products and services, and manage talent shortages – while helping keep operating costs low. Starting with only two employees in 2011 and one client in Singapore, Coefficients has expanded to about 50 employees with 385 total acquired clients all over the world. Currently, Coefficients supports clients in the US, Europe, Australia, and Asia in the following business areas:
- Customer Care
- Sales and Marketing
- Content Creation
- Knowledge and Data-Related
- Graphics and Multimedia
- Order Management
- Web Development
- Account and Billing
To deliver on the key outcome of improving our clients’ bottom line performance and help them achieve optimistic growth, Coefficients rose to our clients’ challenges and transformed their businesses by deploying processes and technologies that were pivotal in streamlining their existing methods. Starting with handling their customer service department, our clients gained confidence in having Coefficients handle all of their other departments. Process and domain distinction and Coefficients’ strong data analytics prowess have driven measurable improvement in the end-to-end customer lifecycle management which resulted to improved sales conversions and significant reduction in costs. Coefficients likewise upgraded our clients’ business continuity measures and has offered the ability to scale and deliver on their new business ventures.
To know more about what we have done and what we have been doing for our clients, check this link: https://www.coefficientsco.com/the-coefficients-transformation/

Author's Bio: 

Coefficients currently serves more than 20 global clients in knowledge services. The company’s eventual metamorphosis from BPO to KPO is a very good opportunity for it to be ideally positioned to lead in knowledge-based services via ramping up capacity and honing its people’s competency.