Hong Kong improves regulation on online shopping

HK consumer council announced the contents of online shopping complaints.
While some cases are in the grey area so the disputes cannot be resolved under the existing law.

Online shopping is more and more popular, so the government should improve relevant regulatory provisions to keep updated with the online shopping trend.

For online shopping, the council last year received more than twice the number of complaints in the previous year.

Group buying that has become popular recently will make more people enter the world of online transactions in order to save money.

Hong Kong should maintain the good reputation even when exploring business opportunities online.

The Hong Kong law cannot be applied to some cross-border transaction disputes, especially when the seller is overseas. It is often beyond the reach of the Consumer Council.

The Consumer Council can look into reporting to the police on behalf of the complainant so long as the person gives consent, directly handing the information to the police for follow-up on such cases in future.

It will provide convenience to consumers, raise investigation efficiency and protect the commercial reputation of Hong Kong.

Hong Kong's law and regulation do not want to be so harsh that they deaden business motivation and creativity. In addition to allowing flexibility, it will not let loose on unscrupulous business methods and frauds.

Chinese government should also learn the experience from HK to complete laws and regulations to protect interest and rights of online shoppers.

IBUonine is a B2B business platform. It strives to provide a good platform for domestic suppliers and international buyers.