What is ConnectWise?

Contrary to popular belief, ConnectWise is not just a CRM. ConnectWise is a business management tool primarily designed for business organizations to sell products efficiently and provide customer support in a streamlined manner. Most IT software companies use ConnectWise to make their business more efficient.

ConnectWise PSA helps in automating various business processes and comes with a bunch of modules including ticketing system, CRM, project management, help desk, etc. It helps you to store all your information at a central location, which means no dealing with scattered data.

ConnectWise business management tool comes with its own mobile app, which means you can handle your business operations on the run. From addressing service requests to viewing important data, the mobile app provides an efficient solution that you can use on the go.

ConnectWise Integration with Ecommerce

Are your sales reps still processing orders manually from your online store to ConnectWise? Is their efficiency going down the drain? Looking for an easy way to save their precious time? How about automating your order management process by using an integrated system?

Did you know that ConnectWise supports more than 300 third-party integrations? It has strong integration capabilities, hence you can connect with a wide range of software systems.

ConnectWise integration with eCommerce provides a wide range of benefits, some of which are given below:

Say Goodbye to Rekeying of Data

When you use disparate systems to run your business, you need to spend a lot of time in rekeying data from your eCommerce store to ConnectWise. For instance, you have to manually transfer order details from your online store to the ConnectWise billing module.

Just imagine, when you have to transfer order details of a hundred customers; won't it be time-consuming? With ConnectWise eCommerce integration, you can automate this process. A single click of a mouse will allow you to move data from one software to another. No wasting time in manually rekeying information.

You can push order statuses, stock level changes, etc., to ConnectWise with a single click of a mouse. The integration is bidirectional, which means you can pull data from your eCommerce store into your ConnectWise systems.

Save Time and Money

When ConnectWise and your online store are not integrated, you will have to hire additional staff to move data to another system. Thus, using disparate systems can increase your operational cost significantly.

For instance, one business organization saved a whopping $20, 000 a year by integrating their disparate systems. This money saved up can be spent on marketing, which can help to grow your business.

Sync All Data

When you are using ConnectWise and eCommerce store as standalone systems, data changes in one system have to be updated manually into the other system. This is necessary so that employees from different departments have access to up-to-date information.

Ecommerce integration with ConnectWise will allow you to synchronize data easily. For instance, when you are entering new contacts in your eCommerce back-office, it will be updated in ConnectWise in real-time.

Strongly integrated systems allow data synchronization in real-time. Data consistency is easily established in both systems. Employees across departments no longer have to deal with inaccurate data.

Data at One Central Location

When you use an integrated system, you get a centralized place to store all your data. No need to access multiple systems or switch between systems to get updated information.

Let's assume your CRM system is connected to ConnectWise. With ConnectWise CRM integration, you can store a copy of integrated data at a centralized location. Thus, you get a unified view of data which can help in better decision making.

Improve Visibility

Want to increase visibility across your company? An integrated system can help you in this regard.

As we all know, the lack of visibility across your business can make it extremely difficult for multiple departments to communicate with each other. For instance, business processes handled by ConnectWise may not be visible to users of the web-store.

Integration is the key to resolve these issues. It will allow you to integrate your core business processes, which will help your team to easily collaborate. It will provide good insights into your processes in one system.

On the whole, ConnectWise can integrate with different software tools that you use every day. So implement ConnectWise integration with CRM and eCommerce and automate your business processes. An integrated system will allow you to run your business more efficiently and improve the productivity of your sales team.

Author's Bio: 

Arnaldo is an American writer for various digital news publications. After being in the eCommerce industry for more than 15 years, Arnaldo has a good understanding of what it takes to make an eCommerce business successful. He also likes to cover newsworthy events related to business management software, customer relationship management (CRM) and Quoting software