Technology helps you improve customer service, thus, elevating customer experience and boosting customer loyalty.

Today customers are not just a phone call away; they are a click, an email or a social post away.

Call centre services have now taken up multichannel capabilities to connect with their customers through various channels. While phone support continues to be the go-to channel for most customers, email, social media, live chat, etc. are also gaining favour.

Inbound call centre services companies handle large call volumes very effectively. This is why businesses that are keen to provide excellent customer service turn to professional call centre outsourcing services providers. They utilize cutting edge technology and the best equipment to deliver a superior customer experience. Automated systems and processes ensure a higher efficiency and accuracy. Customers get personalized support that is swift and consistent. This leads to greater customer satisfaction.

Businesses need to go where the customers are. If you don’t keep up with the times, you lose the competitive edge. Customers want easy access to their brands. They want instant assistance. They want good customer service. And if you don’t provide these, they let the whole world know of their negative experience on the social media.
Social media has become a standard channel for interactions between brands and their customers. Customers post positive and negative reviews; they do research on products; and check out other customer reviews through online forums and communities.

These avenues can be used to your advantage by responding promptly and with tact. Both negative and positive comments can be turned to your advantage. Brand reputation can be built through friendly assistance.
With technology, customer care agents will solve fewer problems. Customer will have access to self-service options empowering them to solve simpler problems on their own before involving a brand representative. This gives them ease and control. And on the agent’s side, fewer calls and interactions would mean that the saved time can be used for other complicated tasks.
Customer preference and data are now used to offer personalized assistance. Promotions, offers, discounts, etc. can be extended to customers based on their purchase patterns. A variety of information from past customer interactions will help identifies gaps in customer’s service that you can fill. This will improve customer experience.

These are some of the ways in which technology is being used today to improve customer service.
Phykon is always for you regarding inbound call centre services and call centre outsourcing services. For more information visit or visit

Author's Bio: 

It is quite tough to build a business. But what’s even tougher is serving & retaining existing customers.

As an entrepreneur, are you stuck at the crossroads of choosing between growing your business and offering good customer services? If yes, then you’ve come to the right place. As a business based in Sydney, Australia, Phykon takes pride in helping local businesses flourish.

And how do we do that? By enabling them to offer excellent customer service 24/7, using a fully trained team of experts to offer outbound and inbound call centre services and call centre outsourcing services.

Our multi-channel AI-enabled contact centre delivers reliable & cost-effective customer support of a global standard. This means you can halve your costs and increase profits, with 100% scalable & secure services!

For more information visit or visit