A chatbot is a computer program that uses artificial intelligence to communicate with customers of a business, answering their queries and providing support similar to how a human being does.
They are inexpensive and are helping businesses reduce the workforce. Chatbots take care of customers consistently 24 hours and are not restricted by geographical boundaries. A chatbot can proceed with a chat with a human through voice or text commands. There are various equivalent words for a chatbot, including "talkbot," "bot," "IM bot”, etc.

5 Reasons Why Your Business Need Chatbot?

1. Reduce Customer Care Cost

A human can deal with 2 to 3 discussions, chatbots can at the same time oversee a vast number of discussions. You save a lot of money in hiring new agents. Hiring a customer care executive is expensive than implementing a chatbot in your digital platform.

2. Effective Customer Engagement

Chatbots gives personalize the real-time response. A chatbot can engage customers by using his/her name while having a conversation. The sole purpose of the bot is to improve the user experience and customer satisfaction.

3. Cut down on human errors

Human blunders are unavoidable. Manual work has a danger of blunders that can ultimately make large issues. Mistakes may occur while gathering information and cost estimation. Chatbots are the most ideal approach to convey mistake-free assistance and stay away from inconveniences. As chatbots are customized with all the data there is no possibility of mistakes.

4. Lead generation

Your lead generation strategy with a perfect chatbot can deliver more fruitful results in the lead acquisition. Chatbot not only assigns for lead generation but also keep your potential customer engage by giving them personalized care.

5.Business Branding

Bots are less likely to misquote the price and feature of products and services that indeed help to build trust. Thus, chatbots help you to build the brand. In addition to this chatbots give qualitative solutions in minimum effort.

What Type Of Chatbot Suits Your Business

1. Skill Base Bots

A chatbot that operates with a bunch of rules set up is restricted in its discussion. The chatbot responds according to programmed codes. It does not work beyond a certain vocabulary.

2. Lead Bot

A lead bo is essentially a chatbot explicitly set up for lead generation. It collects stores information such as name, contact number, email address, etc from users and generates leads for the business.

3. FAQs Assistant Bots

Customer care chatbots work beyond Skill Base Bots' trendy response. The bots do well at answering FAQs. It is programmed to maintains user interest. The chatbot not only delivers better business results but also improves the customer experience.

4. Transactional Bots

The transactional chatbot performs tasks that an agent would do offline or over a phone. It cooperates with outer frameworks to complete a particular activity. 

5. Contextual Chatbots

Context-oriented chatbots are the most intelligent bots till now. These chatbots use Machine Learning (ML) and Artificial Intelligence (AI) to recall past discussions with customers to learn and improve.

The ongoing development of AI has seen an up gradation in businesses moving from traditional offline interaction with customers to the advanced embedded chatbot in the digital platform. Chatbots help businesses to reduce manpower expenses, engage website visitors, provide support to the customers, brand building, and lead generation.

Author's Bio: 

Acompworld Technosoft is a global IT Service Provider Company based in India that offers reliable solutions for businesses in the USA, Uk, and India.