Within the first few years, business owners don’t generally expect too many customers. So Google Sheets, Excel, or sticky notes may be quite sufficient for collecting and managing customer data. Yet as a business grows and more customers come, it becomes difficult to manage all the data. Businesses, therefore, start looking for a new scalable solution: a customer relationship management (CRM) system.

A customer relationship management system enables businesses to arrange, optimize, and synchronize all customer interactions and analyze data throughout the customer lifecycle. The purpose is to enhance customer service, better understand customers, and improve internal processes.

In this blog post, we dive deep into how to build your own custom CRM system and conclude with development costs. But let’s first pause for a minute to talk about why custom CRM development is worth investing in.

https://steelkiwi.com/blog/how-to-create-a-custom-crm-software-for-your-...

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