It is quite obvious that you will want positive reviews from your hotel guests. Positive reviews attract new visitors to the hotel and also inspire the hotel staff members to give their best efforts in attending the guests. However, you must understand that guests will give positive reviews only when they get good service from the hotel’s end. While you were a student at the best hotel management colleges in Dehradun, you surely learned how to fulfill the needs of the guests of a hotel in an effective manner. If you want to know in detail what to do for getting positive reports from your hotel customers, read on the complete article.

Make a good impression before your guests enter

A great experience starts long before the guests actually arrive at your hotel. It starts the moment they come across your hotel specifications and decide to do booking at your hotel. There should be a simple and easy convenient online booking system. The rates of the rooms should be visible and if there are any special offers going on, it should also be properly mentioned. You should also validate every booking by sending a personalized e-mail to each guest. All these things help to create a positive first impression. I hope you learned about online booking while you were studying at a hotel management college in Dehradun.

Make it personal

If all the guests get the same experience from your hotel’s end, they will not like it. It helps in making a positive impression if every guest gets proper service according to individual needs and preferences. Remember, a positive impact is a positive review.

Make your guests feel at home

All of us miss our homes when we are away, even if we are on a holiday journey. If you can give your hotel guests a feeling of their home, you will remain one step ahead of your opponents. The homely ambiance will make the guests happy and this happiness is sure to reflect in their reviews.

Provide exceptional customer service

If you want to secure a great guest experience, you have to provide outstanding customer service. The type of review you will get depends on the service you provide to the guests during their visit to your hotel. You will get positive reviews only when the guests are more than compensated for your hotel’s service.

Motivate your team

Great teamwork always gives the best returns. Motivate your team members to communicate with the guests and try to solve any problems as soon as possible. You must involve every team member in your plans regarding how to provide your guests with quality service. This is the time to utilize the teamwork skills that you learned while continuing your course in a hotel management college in Dehradun.

You should keep one thing in mind that your hotel guests demand a response from your side whenever they give reviews about your hotel. Don’t forget to thank them when you see positive reviews from their end. Even if some guests give any negative reviews, don’t be dismayed and see what you can do to turn those reviews into positive ones the next time.

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