Contented employees are essential for efficient production of quality products and services. How do you keep your employees happy? You need to give them a organized environment with no big surprises, listen to them when they have complaints and actually work to improve what needs improving. If you pay attention to your people, they will produce a higher quality product, which will far outweigh the initial costs of improving the quality of life for your employees when consumers begin purchasing more of your product. Many companies think that just paying their people more money will improve morale. This is, however, not exactly the case. A series of rewards for good work or good behavior goes a long way towards improving morale, whereas a work environment where everyone's always getting "the stick" so to speak, for trivial things will cause more people in the work place to want to rebel, to hate their job, and look for ways to bring productivity down, whether consciously or sub-consciously. A factory-style work environment like the one found at the Lonsdale Packaging facility benefits greatly from improved morale in the work force.

The employee's learned that you're a helpful even compassionate manager. They've also learned, hopefully, what to do next time. And they've learned that you can be relied upon to support them. But they haven't learned how to do the job. They may have learned that next time they're having trouble getting something done they can call on you for assistance even before they've run into trouble. You want to help your employees do well. "Let me do that" is positive and helpful. It gets the job done. That's good. But what about next time? It sounds harsh to say so but you're doing the job you pay the employee to do.

If the employee's finding the task too difficult, you'll see it yourself. You can teach the employee the "right and safe way" without cutting corners. You can reinforce performance standards as you demonstrate. And you can show that while you expect employees to seek help when they really need it, you expect them to work most things out by themselves or with the help of workmates. You'll also improve the employee's self esteem. Employees want to be competent to do their jobs satisfactorily. They want you to have trust in their competence. Anything that you can do as a manager to reinforce their self-esteem is a bonus. As their self esteem rises, so will their confidence to try apparently "difficult" tasks. Getting real payoff from being helpful is still a matter of using four little words: different words followed by two more four little word phrases. It doesn't seem much. But successful employee management is so often a question of finding and applying simple phrases.

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