IEX Total View Workforce Management

This software package will give you a focused platform on which to assist you to build your business in your interaction centre. It will successfully help you to plan and also forecast your schedules and become much more proficient and professional in your business. It will give you real time information in planning and managing the function of the people in your business activities, and it makes data transference across your business coherent and much less time consuming.
This software will give you and your contact centre exactly what it says it will, you will be able to access and provide information at a moments notice and you will be in total control over everything in your commercial activity. You will be able to deliver only the best in service and follow ups that your competition only dreams about doing and at the lowest possible cost.
The Total View Central part of the software will give your complete autonomy over your whole network and will give you a coagulated, effective control over your workforce, enabling to manage your centre more proficiently. Programming, prediction, preparation and day to day direction will become so much easier to you with this software. You will be able to attain those targets and KPI's you have been aiming for.
The Advanced Features of this package will give you far superior and even greater performance in you customer centre than you have had to date. This will not only make you more competitive it will enhance your call back and follow up rates to a level that will make your organization a leader in its field. It will provide your business with sophisticated operational challenges that tend to plague operators of customer centres and will have you on top of these situations that you deal with when associating with numerous agents.
This software will enable you to build on the current skill base within your organization and multi skill your existing agents, plan, forecast, multi media, adherence suite and web station are only some of the feature that are available to you. You will find an inclusive and proven system for managing your business needs in your customer centre.
IEX is the feature provider of software that will only serve to enhance your overall business success and will supply you with a product that is of world standard and a proven software system which is configured to make sure of your success in your business. They have thousands of customers worldwide who are well satisfied with the software and are using it to the best of benefit in their business endeavors.